Adler & Allan
Client Account Manager - Environmental Insurance Claims
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Client Account Manager - Environmental Insurance Claims
ablerian & Allan – Client Account Manager | Nationwide Role
Full-Time Field & Home-Based Role | Nationwide Travel Required
Job Title: Client Account Manager
Company: Adler & Allan (part of the ablerian Group)
Adler & Allan is expanding, and we’re seeking a proactive Client Account Manager to take full ownership of a portfolio of key strategic accounts. If you’re commercially astute, driven by customer outcomes and passionate about fostering long-term partnerships, this role offers a dynamic environment where you’ll shape sector growth and nurture relationships that drive success.
About the Role
You’ll play a pivotal role in delivering firmwide growth and operational excellence by:
- Managing high-value accounts to exceed revenue, margin, and pipeline targets
- Developing tailored account strategies aligned with sector trends, identifying opportunities and mitigating risks
- Acting as the principle commercial contact for clients, bridging commercial ambitions with operational delivery
- Leveraging cross-team collaboration—partnering closely with Sector & Regional Account Managers and Operational Teams to ensure service excellence, contract compliance, and recurring revenue uplift
This is a strategic yet hands-on role that demands commercial leadership, stakeholder engagement, and data-driven decision-making. Your focus will span client retention, expansion through renewals/negotiations, and proactive growth initiatives—all while ensuring accurate forecasting and operational rigor.
Key Responsibilities
Client & Account Management
- Own the end-to-end lifecycle of high-value strategic accounts, ensuring profitability, satisfaction, and retention.
- Develop annual account plans tailored to client needs and sector dynamics, aligning them with business objectives.
- Identify and capitalise on expansion opportunities, including upselling, cross-selling, and business development initiatives.
- Lead customer review meetings, ensuring robust engagement with stakeholders across multiple organisational levels.
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Revenue & Pipeline Management
- Maintain a healthy pipeline, with accurate forecasting and progress tracking.
- Collaborate with operational teams to monitor service delivery, contract compliance, and billing accuracy.
- Contribute actively to tender responses, project pitches, and proposal development to win new business.
Compliance & Relationships
- Ensure pricing accuracy, commercial compliance, and correct invoicing processes.
- Manage aged debt, resolve billing queries, and apply commercial negotiation strategies proactively.
- Feed insights from account engagements into sector-specific development strategies.
Leadership & Engagement
- Act as the primary project advocate for clients, liaising with internal teams (delivery, commercial, legal) as needed.
- Ensure creative problem-solving, consistently translating complex client requirements into tailored solutions.
- Promote a collaborative and proactive culture across functional areas.
Ideal Candidate
Essential Experience & Skills
- Proven track record in B2B account management or client-facing commercial roles, preferably within Environmental Consultancy, Services, or Engineering.
- Strong ability to build and sustain relationships with high-value stakeholders at multiple levels.
- Proficiency in pipeline management, forecasting, and CRM systems (e.g., Salesforce, Microsoft Dynamics).
- Clear understanding of commercial fundamentals (pricing, negotiations, contract compliance).
- Organisational discipline with responsive communication and stakeholder ownership.
Technical & Practical Requirements
- Clean UK driving licence (for field visits where required).
- Right to Work in the UK.
- Willingness to undergo enhanced Criminal Records Check.
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Desirable Strengths
- Direct experience in strategic sectors such as utilities, transport, infrastructure, or sustainability initiatives.
- Experience in project-based service delivery, with knowledge of bespoke contract structures and SLA management.
- Exposure to sustainability consulting or workforce planning methodologies.
What We Value
Adler & Allan are committed to an inclusive workplace and celebrate diversity. Our culture thrives on rigour, passion for service delivery, and a commitment to owned solutions. This role is ideal for someone who enjoys ownership, relationship-building, and creating measurable impact.
About Adler & Allan
ablerian Group is the early warning and workforce intelligence powerhouse. As part of the world’s 100 most innovative companies (Fast Company 2024), we specialise in leading-edge research, advanced analytics, and the science of collaboration.
Since founding 2009, we’ve partnered with the world’s top organisations to anticipate change before it disrupts work, teams, or organisations. Our main business strength is the building of measurable long-term business value for global segments, coupled with rigorous confidential governance and worldclass sustainability standards.
Adler & Allan is part of this growth-focused backbone—driving impact in strategic people decision science for sectors such as engineering, urban planning, and environmental compliance.
Next Steps
If you share our ambition and eagerness to deliver impactful solutions, we’d love to hear from you. Application contact details can be found on our careers page.
Equal Opportunity Employer – We embrace applications from all backgrounds.
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