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Client Account Manager, GET STAFFED ONLINE RECRUITMENT LIMITED
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Company Benefits
Our client is an award-winning, world-class venue where their people are at the heart of everything that they do. Recognition and reward are of huge importance to them, and just some of the benefits staff can enjoy include:
- An enhanced holiday scheme which increases with length of service.
- An excellent pension scheme is available.
- Access to a premium health care policy, which includes an employee assistant line, contributions towards a wide range of medical costs, such as dental and optical and staff discounts.
- Enhanced maternity, paternity and adoption leave schemes.
- An excellent occupational sick pay scheme.
- Free onsite parking right in the heart of the city centre.
- Employee Reward Platform.
- A dedicated wellbeing strategy to support staff when at work.
- 25 Qualified Mental Health First Aiders on site.
Our client is a place where you can truly make a difference. Some of the wonderful things they have achieved / continue to work towards:
- Disability Confident Employer
- Sunflower Friendly Business
- Member of the Fair Employment Charter
- Real Living Wage employer
- Social value impact plan – last year they contributed over £6.4m
- Green Meeting’s Gold Standard
- Sustainability Strategy
- Positively influencing biodiversity – in the grounds of their campus, they have 3 beehives
- Carbon Neutral Campus
- Accessibility Strategy
- AccessAble Guide
About The Role
As a Client Account Manager, you will serve as a key point of contact for both clients and internal stakeholders, building strong partnerships and delivering exceptional service throughout the event lifecycle.
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Using your ticketing expertise, commercial awareness, and analytical skills, you will help optimise sales performance, manage event builds, and ensure the successful delivery of a wide range of live events.
This is a fast-paced and rewarding role, ideal for someone who thrives on building relationships, solving problems, and contributing to the success of major events.
Key Responsibilities:
- Build and maintain strong relationships with existing and prospective clients.
- Act as a trusted Advisor, delivering exceptional client service and ticketing expertise.
- Set up, manage, and maintain events accurately within the ticketing system.
- Monitor and manage ticket inventory, allocations, and on-sale activity.
- Analyse sales performance and identify opportunities to maximise revenue and attendance.
- Produce and interpret sales reports to support client decision-making.
- Collaborate with promoters, venues, and internal teams to deliver successful events.
- Provide proactive recommendations and commercial insights to clients.
- Ensure all ticketing processes are delivered accurately, efficiently, and within agreed timescales.
Our client is looking for someone who is enthusiastic, motivated, and passionate about the live events industry.
You will ideally have:
- Experience working within ticketing, live events, venues, entertainment, or a related industry.
- Experience managing client relationships or working in a customer-focused account management role.
- Excellent organisational skills with the ability to manage multiple projects simultaneously.
- Strong attention to detail and a high level of accuracy.
- A proactive, solutions-focused approach to work.
- Excellent communication and relationship-building skills.
- Strong analytical abilities and confidence working with sales data and reports.
- Commercial awareness and a passion for delivering exceptional event experiences.
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If you are a hardworking and committed professional ready to contribute to our client’s continued success, they would love to hear from you.
Join our client and be part of something extraordinary.
Please note, they may close this vacancy before the stated closing date if they receive sufficient applications for the position. Therefore, if you are interested in this position, please submit your application form as soon as possible.
Salary: £27,515.30 – £28,963.47 per annum
Closing Date: Monday, 10 August 2026
Interview Date: W/C 17 August 2026
Equality, Diversity and Inclusion
Our client knows the value of having a diverse and representative team across their organisation. They promote equal opportunities and are committed to having an inclusive workforce where everybody feels respected, are treated fairly and diversity is celebrated. As such they strongly encourage and welcome applications from suitably qualified candidates from all members of the community regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion, belief or sexual orientation.
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