Carne Distributor Due Diligence
Client Account Manager (London)
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Vacancy Name
Client Account Manager (London)
Location(s)
London
Employment Type
Permanent
Department
Client Operations
Description
We have an exciting opportunity for experienced funds professional to join our Client Relationship Management team, supporting clients across multiple jurisdictions and fund structures. This role sits within Carne Group’s UK office and works closely with our Management Companies / ACD and broader asset servicing environments.
As a Client Relationship Manager, you will be responsible for managing and enhancing the overall client experience, acting as a trusted partner to clients and internal stakeholders. You will oversee service delivery, performance management and issue resolution, while helping to drive consistent, high‑quality outcomes across a complex, multi‑jurisdictional client base.
What are the minimum requirements you need for the role?
- 5–7 years in the Global funds industry, ideally within asset servicing, Management Company / ACD or investment management environments
- Strong exposure to one or more regulated fund structures, such as:
- UK (OEICs, Unit Trusts, Investment Trusts)
- Ireland (UCITS, AIFs)
- Luxembourg (UCITS, AIFs, RAIFs)
- Proven experience in a client‑facing relationship or service management role, managing multiple clients
- Ability to lead strategic client engagements, resolve complex queries, and drive service excellence.
- Solid understanding of fund governance, regulatory frameworks and industry best practice across one or more jurisdictions
- Experience in one or more of the following areas highly desirable:
- Depositary Services
- Fund Accounting & Administration
- Investment Management Operations
- Compliance, Risk or Regulatory Reporting
- Proficiency in Microsoft 365
- Recognized professional qualification (e.g., IMC, CFA, ACCA or equivalent) or relevant third-level degree.
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What is your role and your responsibilities?
- Lead initiatives to enhance client experience, ensuring consistent, high-quality service across all touchpoints.
- Build and maintain trusted client relationships through timely responses and proactive engagement, including scheduled service calls, onsite visits, and participation in client meetings.
- Monitor industry and regulatory developments, advising clients on potential impacts and supporting necessary adjustments.
- Resolve client issues promptly, escalating to senior management when appropriate.
- Deliver clear, insightful reporting, combining data with meaningful commentary for Management Company / Board reporting
- Represent the firm at Fund Board meetings, presenting key activities and escalating relevant matters.
- Address persistent service issues by challenging delegates, identifying gaps, proposing solutions, and guiding improvements through constructive dialogue.
- Collaborate with internal teams—including Onboarding, Risk Monitoring, Sales & Product Development, and Operations—to align on client and industry requirements.
- Contribute to strategic planning for Client Service Management, driving initiatives that enhance client experience and improve productivity.
What Competencies do you require?
- Client-centric focus: Motivated by customer-facing environments, understanding their needs, and providing a good service.
- Effective Communication: Communicates effectively, engaging with others in a warm and professional manner.
- Drive and Motivation: Highly motivated and driven, able to focus on what needs to be achieved and enthuses others to do this.
- Quality: Motivated to produce accurate, quality, and timely work output.
- Adaptability: Adapts approach and responds effectively to different situations, people and new opportunities.
- Strategic Focus (Problem-Solving): Thinks strategically, thrives on innovation, considers the wider picture to identify new approaches to enhance business impact
- Resilience: Works well managing competing priorities, bounces back quickly from setbacks in a positive and constructive manner.
- Learning Mindset: Curiosity to learn and understand key factors, new techniques or technologies affecting their work.
- Planning and organising: Organises and plans work effectively, ensuring delivery to quality and timescales in the short and longer term.
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Who is Carne Group?
Carne Group has established itself in the funds industry with $2tn in AUM supported by 600+ staff and four regulated management companies. Together with a large team of industry specialists, Carne serves more than 650+ traditional and alternative asset management clients from key fund jurisdictions and financial hubs including Ireland, Luxembourg, Zurich, Lisbon, London, New York, Cayman and Channel Islands.
Excellence and innovation are central to Carne’s work and we are committed to attracting and retaining the best talent to deliver an unrivalled service to our clients. Whilst working with Carne, you will be provided with opportunities to develop your skills and experience by working in a dynamic, innovative, and multicultural environment where exciting careers are built.
We love hearing from anyone who is enthusiastic about changing the asset management industry. Not sure if you meet all the requirements? Let us decide! Research shows that members of other under-represented groups tend not apply to jobs when they think they may not meet every qualification, when in fact, they do! At Carne we are committed to creating a diverse and inclusive environment and strongly encourage you to apply.
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