DTCC
Client Account Services Associate (FICC) (1pm-9pm Shift)
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Client Account Services Associate (FICC) (1pm-9pm Shift)
Client Account Services Specialist – FICC Team (Fixed Income Clearing Corporation)
Are you ready to make an impact at DTCC?
At DTCC, we lead innovation in financial markets, empowering employees to grow, succeed, and thrive in a dynamic, supportive environment. Our mission is to create a workplace that reflects the global diversity of the communities we serve.
Pay and Benefits
- Competitive compensation package, including base salary and annual incentives
- Comprehensive health and life insurance, well-being benefits, and a pension scheme
- Generous paid time off, including personal/family care leave and flexible benefits to support your well-being
- Flexible/hybrid working model: 3 days on average onsite (Tuesdays/Wednesdays + 1 additional team-defined day), with the rest remote
The Impact You’ll Have
As a Client Account Services Associate (FICC Team), you’ll:
- Support client onboarding, managing the end-to-end lifecycle of accounts (new clients, lifestyle changes, mergers, and retirements)
- Act as a primary point of contact for prospective and existing clients, providing timely, accurate, and professional guidance on IT solutions or transactional queries
- Oversee daily team operations as a workflow supervisor:
- Monitor work queues, prioritise tasks, and ensure timely completion while upholding risk and control standards
- Identify bottlenecks, reallocate work, or escalate issues as needed
- Deliver real-time guidance to analysts for consistent, high-quality service
- Coach, mentor, and advise on processes and supporting client service delivery within a growing team environment
- Collaborate with cross-functional stakeholders (including Risk, Legal, and Compliance) to ensure seamless onboarding and operational adherence
- Analyse reporting data to enhance operational visibility, reporting, and audits
- Drive continuous improvement on workflows and strategic initiatives that optimise Client Account Services efficiency
- Proactively mitigate risks and ensure operational compliance in a fast-paced, client-focused environment
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Your goal: Enable efficiency, mitigate risk, and deliver an unparalleled client experience.
Primary Responsibilities
- Client Account Management:
- Support complex onboarding, account maintenance, documentation, and mission-critical events (e.g., mergers, transfers)
- Workflow Leadership:
- Monitor workloads, manage productivity, and ensure SLA adherence
- Resolve bottlenecks and escalate critical issues
- Quality Assurance & Coaching:
- Provide guidance and feedback to analysts
- Support colleague development
- Stakeholder Engagement:
- Partner with internal teams (Risk, Legal, Relationship Management, FICC Regulatory)
- Data & Reporting:
- Compile and analyse critical data for reporting and audits
- Process Innovation:
- Contribute to product implementations and lifelong needs analysis
- Represent the FICC Client Account Services team in modernisation efforts
- Proactive Risk Management:
- Identify and manage operational risks with swift escalation
- Client & Internal Relationships:
- Build strong relationships with clients and cross-functional partners
Note: Responsibilities may evolve to reflect emerging client and business priorities.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Qualifications
- Minimum 4 years of relevant experience
- Bachelor’s degree preferred, or equivalent experience
- Strong background in account lifecycle management in financial services
Talents Needed for Success
- Mastery of DTCC’s account lifecycle processes, CRM (Salesforce), and operational systems
- Proactive & collaborative approach to minimise risks and problem-solve
- Exceptional communication skills (oral/written)
- Healthy curiosity and financial industry acumen (a plus)
- Ability to challenge assumptions and offer fresh insights
- Technical fluency in CRM and technical tools, with confidence to upskill
Development & Support
DTCC invests in your career growth with:
- Top-tier training programs tailored to this role
- An attractive shift allowance of £4,000 per annum
About DTCC
With 50+ years of global financial infrastructure experience, DTCC automates and secures $3.7 quadrillion in transactions annually—driving transparency, resilience, and efficiency. We’re industry-owned, purpose-driven, and a ward for innovation at the intersection of finance, technology, and digital assets.
We’re an equal-opportunity employer, committed to diversity, fairness, and accommodations for disability access.
Ready to Make an Impact?
Explore financial clearance & settlement innovation at www.dtcc.com
Connect with us: 🔗 LinkedIn 🐦 Twitter 📺 YouTube 📘 Facebook 📷 Instagram
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location