The Depository Trust & Clearing Corporation (DTCC)
Client Account Services Associate (FICC) (1pm-9pm Shift)
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Client Account Services Associate (FICC) (1pm-9pm Shift)
Investment Associate – Client Account Services
Are you ready to make an impact at DTCC?
At DTCC, we’re shaping the future of financial markets through innovation. We empower employees to grow, collaborate across high-performing teams, and contribute to groundbreaking work. Our inclusive workplace reflects the diversity of the markets we serve.
Pay and Benefits
- Competitive compensation with base pay and annual incentive
- Comprehensive health, life insurance, and well-being benefits
- Pension scheme
- Flexible work model: Hybrid of 3 days onsite (Tuesdays, Wednesdays + team-defined day) and 2 days remote
- Generous paid time off, including Personal/Family Care leave for well-being support
All-important: This role includes an attractive £4,000 annual shift allowance.
About the Role
Key Focus
Drive operational excellence as an Investment Associate, working within the Fixed Income Clearing Corporation (FICC) Team. You’ll oversee Client Account Services, supporting the end-to-end account lifecycle, from onboarding to post-trade management—including mergers, entity changes, and regulatory compliance.
Why This Role Matters
Your responsibilities span client relationships, workflow leadership, and process optimisation—ensuring seamless account management, risk adherence, and scalability.
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Key Responsibilities
Your role blends operational execution with strategic oversight:
Client and Process Management
- Act as a primary point of contact for clients—advising on onboarding, mergers, and lifecycle events to meet risk and regulatory standards
- Handle documentation and system updates for complex transactions (e.g., mergers, account changes)
- Identify and escalate reactive risks (e.g., workflow bottlenecks, unfulfilled SLAs)
Workflow Leadership and Team Support
- Monitor and supervise client account workflows, prioritizing tasks based on urgency and client impact
- Supervise workflow/tools like DTCC’s CRM (Salesforce) and back-end systems
- Nominate functionally-supervised analysts and commit to quality feedback and process compliance
- Collaborate with Relationship Management, Risk, Legal, and Compliance to facilitate smooth client transitions
Data-Driven Action and Process Enhancement
- Analyze reporting data for operational insights, audits, and strategic decisions
- Drive process improvements for Client Account Services, including new product implementation and system modernisation
- Reps entropy risks and reduce inefficiencies preemptively
Team and Client Engagement
- Represent the FICC team in strategic projects, communicating business requirements
- Build strong internal partnerships (e.g., Risk, Engineering) and client relationships
- Advocate for continuous professional growth while addressing team/departmental priorities
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Note: Responsibilities will evolve to support ongoing business needs.
Qualifications and Suitability
Minimum Requirements
- 4 years’ experience in account lifecycle, client services, or related operational roles, complementing a Bachelor’s degree (or equivalent experience)
- Technical proficiency in DTCC ecosystem tools (Salesforce, key back-end systems)
Preferred Attributes
- Experience in financial services, ideally fixed income/securities clearing
- Proven ability to minimise operational risks while adhering to protocols
- Agile problem-solving, stakeholder collaboration, and communication skills (written/orally)
- Self-starter with a curious mindset to solve complex challenges
Career Growth and Culture
DTCC invests in training, diversity, and inclusive leadership. Your contributions matters—we don’t just support growth; we enable it.
Equal Opportunities
We value diversity and are committed to fostering accessibility and fairness. DTCC provides reasonable accommodations to all applicants and employees.
Apply now at [DTCC careers](DTCC careers link).
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