The Depository Trust & Clearing Corporation (DTCC)
Client Account Services Associate (NSCC) (1pm-9pm Shift)
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Client Account Services Associate (NSCC) (1pm-9pm Shift)
Are You Ready to Make an Impact at DTCC?
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets.
We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that reflects the world we serve.
Pay And Benefits
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits
- Pension
- Paid Time Off and Personal/Family Care, along with other leaves of absence to support your physical, financial, and emotional well-being.
- Flexible/hybrid model: 3 days onsite (Tuesdays, Wednesdays, and one additional day tailored to each team or employee) and 2 days remote.
The Impact You Will Have In This Role
As a member of the Client Account Services team, you will play a critical role in supporting new client onboarding and managing the end-to-end client account lifecycle. Serving as a key point of contact for both prospective and existing clients, you will deliver timely, accurate, and professional guidance as clients navigate:
- Onboarding
- Lifecycle events
- Risk and regulatory requirements
This Associate role is with the National Securities Clearing Corporation (NSCC) Team, supporting all NSCC products and services.
Key Responsibilities
You will execute complex onboarding and lifecycle events, including:
- Validations
- Account maintenance
- Structural changes such as mergers and retirements
Additionally, you will act as a workflow supervisor, monitoring team workloads, productivity, and ensuring the timely completion of critical tasks while maintaining adherence to risk and control standards.
Your ability to balance operational execution with real-time oversight will drive efficiency, mitigate risk, and ensure a consistent, high-quality client experience. You will also contribute to process improvements and strategic initiatives that enhance the scalability and effectiveness of Client Account Services.
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Your Primary Responsibilities
- Support client inquiries, document management, and system-of-record updates for complex client lifecycle activities, including:
- Onboarding
- Account maintenance
- Entity changes (e.g., mergers)
- Serve as a workflow supervisor for daily team operations by:
- Monitoring work queues and pipeline volumes across onboarding and lifecycle processes
- Prioritizing tasks based on urgency, risk, and client impact
- Ensuring timely progression of cases and adherence to service levels
- Identifying bottlenecks and escalating issues or reallocating work as needed
- Providing real-time guidance to analysts to ensure high-quality execution
- Act as the "go-to" resource for other team members, delivering:
- Coaching
- Process guidance
- Quality feedback to support development and performance
- Collaborate with internal stakeholders (e.g., Relationship Management, Risk, Legal, Compliance) to ensure seamless execution of onboarding and lifecycle activities and compliance with all requirements.
- Compile and analyze reporting from multiple data sources to support:
- Operational oversight
- Management reporting
- Audit/regulatory requests
- Contribute to new product implementations and process enhancements impacting client onboarding and lifecycle activities.
- Maintain strong attention to detail and proactively identify operational risks, ensuring appropriate escalation and mitigation.
- Operate in a fast-paced, client-facing environment, demonstrating:
- Strong problem-solving skills
- Ability to manage competing priorities
- Relationship-building with internal partners and clients
- Proactively identify process and operational risks.
- Represent the Client Account Services NSCC team in:
- Project initiatives
- System enhancements
- Modernization efforts, articulating business requirements, validating impacts to processes, and ensuring operational readiness for new capabilities.
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⚠️ NOTE: The Primary Responsibilities of this role are not limited to the details above.
Qualifications
- Minimum of 4 years of related experience
- Bachelor’s degree (preferred) or equivalent experience
Talents Needed For Success
- Demonstrates expertise in the processes, tools, and systems that underpin DTCC’s account lifecycle.
- Minimizes risks associated with departmental projects by adhering to established instructions and processes.
- Goes above and beyond, investing energy to achieve team/department goals.
- Clear Communicator: presents information effectively, both in writing and verbally, in small and large-setting groups.
- Constructively challenges established views, contributing new ideas and alternative approaches.
- Exhibits strong critical thinking and problem-solving skills.
- Effective collaborator, capable of building and nurturing strong relationships with internal partners and clients.
- Strong technical skillset, including mastery of:
- DTCC’s CRM tool (Salesforce)
- Back-end systems
- Curious mindset with financial industry acumen (preferred)
We Offer Top-Class Training & Development
Warm news for you! We provide attractive shift allowance of £4000 per annum to fuel your dedication and commitment.
We are an equal opportunity employer! We value diversity and do not discriminate on the basis of:
- Race
- Religion
- Color
- National origin
- Sex
- Gender
- Gender expression
- Sexual orientation
- Age
- Marital status
- Veteran status
- Disability status
We strive to ensure that individuals with disabilities receive reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to enjoy other benefits and privileges of employment. Please contact us to discuss accommodation needs.
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