Cushman & Wakefield
Client Accountant
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Client Accountant
Job Title: Client Accountant
Job Description Summary
Cushman & Wakefield are hiring a Client Accountant to join our UK Asset Services Client Accounting team. This is a key delivery role, responsible for providing accurate, high-quality accounting services across a dedicated property portfolio. You’ll work closely with internal teams and clients to ensure smooth financial operations, resolve queries, and support the delivery of excellent service.
Key Responsibilities
Client Service & Delivery
- Deliver accurate and timely accounting services in line with contractual obligations and internal SLAs.
- Own and ensure full oversight of Client and property Trial Balances, resolving any discrepancies during management.
- Prepare standard and bespoke financial reports for clients and internal stakeholders.
- Prepare and reconcile non-recoverable invoices to be paid on behalf of clients, ensuring prompt funding requests and funds receipt.
- Manage day-to-day queries from Property Managers and Clients, providing clear and professional responses.
- Maintain up-to-date accounting systems to ensure data integrity, promptly completing any data change requests.
- Oversee service charge year-end reconciliations, rent and service charge postings, and general ledger management, resolving all audit queries fully.
- Critically review SC (Service Charge) cash reconciliations and tenant recoverable amounts, clearing discrepancies.
- Considerate onboarding and offboarding processes for new instructions, including Full Service Charge (SC) handovers.
- Ensure accurate coding, invoicing, and financial records for assigned portfolios.
- Liaise directly with clients to provide financial updates, clarify information, and address routine accounting issues.
- Support accounting teams with resolving unallocated cash items.
- Prepare accurate and timely completion statements upon request.
- Ensure Client income is paid across as per contractual obligations, without error.
- Maintain a schedule of Client delivery, ensuring accurate records and filing systems.
- Support Client audit requests.
- Lead Client calls from an accounting perspective and manage external stakeholders.
- Support the development and coaching of Assistant Client Accountant(s) within the team.
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Operations & Risk
- Ensure all accounting work complies with internal procedures, RICS guidelines, and client money regulations.
- Monitor and validate outputs from internal systems and offshore support teams.
- Assist in onboarding and offboarding of properties and clients, ensuring accurate financial data transfer.
- Flag potential risks or recurring issues to senior team members with suggested resolutions.
System Use
- Use PM&A Tramps (or similar property management systems) for day-to-day financial processing and reporting.
- Maintain up-to-date records in line with internal compliance and client reporting standards.
Team Collaboration
- Collaborate with Property Managers, Facilities Managers, and wider Client Accounting teams.
- Support colleagues with ad hoc financial tasks to ensure smooth service delivery across the team.
Knowledge & Experience
- 2–3 years of experience in property accounting, client accounting, or a similar finance role.
- Understanding of service charges, rent accounting, and client money handling.
- Experience using property management systems (PM&A Tramps is a preferred asset).
- Strong working knowledge of Excel and Microsoft Office 365.
- Familiarity with RICS, client money rules, or property industry standards is desirable.
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Skills & Personal Attributes
- Strong attention to detail with a high level of accuracy.
- Clear communicator with a professional and customer-focused approach.
- Comfortable working to deadlines in a busy, fast-paced environment.
- Proactive, organised, and willing to take ownership of responsibilities.
- Enthusiastic team player with a willingness to learn and develop.
AAP/EEO STATEMENT
C&W provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by law.
We commit to equal opportunity/affirmative action in employment, ensuring fairness without discrimination of any type. The job description may differ slightly based on regional location and is subject to change. Cushman & Wakefield is equity-driven and is committed to a barrier-free workplace.
If you are a person with a disability requiring accommodation during the hiring process, please ask upon initial contact.
** equal employment opportunity (EEO) and affirmative action employer; employment and promotion practices are based on merit, competence, and qualifying experience.**
About Cushman & Wakefield
Cushman & Wakefield (NYSE: CWK) is a global leader in real estate services, offering specialized expertise to deliver innovative solutions. With 52,000 employees across 400 offices and 60 countries, we are one of the largest firms in the industry, maintaining over 100 years of history. In 2023, revenue from core services reached $9.5 billion.
Visit www.careers.cushmanwakefield.com to explore more career opportunities.
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