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Client Accounts Assistant
Location: Becket House, Worthing Brand: LRG Salary: Competitive Salary Package
About Us
LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales, we have a reputation for perfection and delivering an outstanding customer experience.
Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.
Job Summary and Key Responsibilities
We are seeking a detail-oriented and proactive Client Accounts Assistant to join our Client Accounts team. This role focuses primarily on:
- Managing and resolving internal and external accounts queries
- Ensuring the timely and accurate resolution of accounts-related tasks
- Providing support to clients and contributing to the smooth running of the department
Key Responsibilities:
- Assisting property managers and branches with queries
- Reviewing landlord and tenant ledgers/accounts
- Understanding and explaining ledger transactions to support queries for landlords
- Setting up/amending charges for rent, commission, and other fees
- Completing required reporting on time
- Supporting the team across other tasks as required
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What We Are Looking For
Essential:
- High levels of numerical competency, able to make accurate calculations and explain them to clients in simple terms
- Ability to build and maintain relationships with property managers and branch staff
- Strong attention to detail and a consistent ability to deliver high levels of accuracy, while prioritising workloads under pressure
Desirable:
- Experience within a property or client accounting-related role
- Solutions-focused mindset, identifying and implementing proactive resolutions to benefit clients and prevent escalation
- A good understanding of the residential lettings sector, the role of client accounting, and key required skills
- Previous experience using Reapit
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What We Can Offer You
- Proven track record for career growth and advancement within the company
- Market-leading training and ongoing professional development
- Supportive and collaborative team environment
Benefits:
- Competitive base salary
- Quarterly and yearly awards
- Salary sacrifice pension scheme
- Generous holiday allowance, increasing by 1 day per year based on service, with the option to purchase an additional 5 days holiday per year
Equal Opportunities Statement
LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.
LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or referrals from agencies.
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