Barnett Waddingham
Client Administrator
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Client Administrator
Client Administrator (12-month Fixed Term Contract)
Location: Glasgow or Cheltenham (hybrid working) Contract: Fixed term (12 months)
About the Role
We seek a Client Administrator to join our SIPP team, playing a pivotal role in delivering high-quality client administration while maintaining regulatory compliance and cost efficiency.
Key Responsibilities:
- Execute administrative tasks relevant to client needs, ensuring compliance with service level agreements and quality standards.
- Own client communication and task accountability—ensure needs are understood and managed according to documented procedures.
- Accurately record time against tasks daily, minimising non-billable hours.
- Align with BW values, behavioural competencies, and Treating Customers Fairly (TCF) principles.
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About Your Working Day
Your core focus will be:
- Tailoring client administration to deliver a high standard of service efficiently.
- Responding to client requests promptly and proactively, maintaining trust and transparency.
- Recording time meticulously and optimising productivity to enhance service quality.
Skills & Experience
We’re looking for candidates with:
- GCSE Maths & English (Grade C/5 or equivalent).
- Experience in pensions (including SIPPs) is preferable.
- A customer-facing mindset—experience working within a team environment is essential.
- Strong communication & interpersonal skills, with a commitment to continuous professional development.
Benefits
- A competitive annual bonus (discretionary).
- Generous pension scheme (8%) plus core benefits, including:
- Private medical cover
- Life assurance (x4–x10)
- Group income protection (65%)
- Up to 30 days paid holiday (with holiday trading)
- Voluntary benefits for both you and your family:
- Electric car leasing, tech & cycle-to-work schemes
- Dental & healthcare cash plans, critical illness cover
- Up to £50/month sports allowance (50% of gym/membership costs)
- Travel insurance, paid volunteering, and retailer discounts
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- Flexible working options available.
Diversity & Inclusion
We are a Disability Confident Employer. If you require reasonable adjustments, please let us know.
Your next career step could be here: Find out more about us | View other opportunities LinkedIn: @BarnettWaddingham
Please direct CVs to: careers@barnett-waddingham.co.uk.
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