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Client Advisor
Ulla Johnson is seeking a polished, results-driven Client Advisor to join our retail team on Sloane Street. As a sales professional, this role is focused on delivering exceptional service, developing strong client relationships, and consistently meeting or exceeding personal sales goals. The ideal candidate brings experience in luxury retail, a refined styling sensibility, and a deep understanding of what it means to provide a high-touch, brand-driven client experience.
Primary Responsibilities:
- Deliver elevated, personalized service that reflects Ulla Johnson’s luxury brand values.
- Consistently achieve or exceed individual sales targets through strong client engagement and expert product knowledge.
- Build and nurture lasting relationships with clients through one-on-one styling, thoughtful follow-up, and proactive outreach.
- Maintain an organized, visually compelling sales floor, fitting room, and stockroom in accordance with brand standards.
- Participate in all operational tasks including opening/closing procedures, shipment processing, inventory management, and floor sets.
- Act as a senior member of the sales team by demonstrating professionalism, reliability, and a commitment to excellence in every client interaction.
- Resolve client issues with poise and discretion, maintaining the brand’s reputation for exceptional service.
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Experience:
- 1-3 years of experience in luxury retail or a high-end client-facing environment.
- Proven track record of meeting or exceeding individual sales goals.
Skills & Attributes:
- Strong communication and interpersonal skills with a warm, approachable presence.
- Deep understanding of luxury service and clienteling best practices.
- Highly organized and detail-oriented with a passion for presentation.
- Team-oriented, self-motivated, and able to work independently when needed.
- Flexible availability, including weekends, evenings, and holidays.
Company Overview:
Born and raised in Manhattan, the daughter of archaeologists, Ulla Johnson honed her signature style between the streets of New York and the far-flung destinations of their family travels. Her eponymous line, founded in 1998 just after her graduation from university, immediately caught the attention of the fashion press. Growing from a handful of directional boutiques and with an early endorsement from Barneys New York, Ulla Johnson’s collection has gained a dedicated following and the support of retailers across the US, Europe, Australia, and Asia. She has never wavered on her steadfast attention to the details of construction that have become her hallmark, basing each of her collections on a foundation of natural fibers, beautiful finishing, and ease of fit and form. Ulla lives in Brooklyn with her husband and three children.
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Equal Employment Opportunity:
Ulla Johnson is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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