Value Retail PLC
Client Advisor-Full Time
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Overview
Etro is New Tradition, the sum of artisan know-how and creative experimentation. The entrepreneurial venture began in 1968, when Gimmo Etro, the brand’s visionary founder, launched a production of highly prestigious fabrics using noble and natural fibers, which he embellished with original designs and innovative color ways. In 1981 the furnishing textiles line made its debut. The Paisley motif used to enrich the first collection was set to become ETRO’s mark of identity. The product range added another string to its bow in 1984 with leather goods and the bag collection in Paisley jacquard fabric. The launch of the home accessories and complements collection, in 1986, and the creation of the perfumes division, in the late 1980s, consolidated the brand’s lifestyle concept. The 1990s saw the unveiling of the first men’s and women’s prêt-à-porter collections, their inventive and recherché style earning the label instant recognition. The materials, the workings and a special talent with prints are what make ETRO unique and unrepeatable.
Responsibilities
Key Responsibilities:
- The Sales Assistant must ensure high levels of customer satisfaction through an excellent sales service, making sure that customers’ needs are always met from reception to payment at the cash desk.
- They must manage all their needs, keeping up-to-date with product information, trends, fabrics and sartorial cuts, and be able to talk to and make conversation with customers.
- Must convey company values and company's research into fabrics, highlighting their uniqueness and specific features.
- The Sales Assistant must be able to create customer loyalty and actively support all CRM and clienteling activities.
- The Sales Assistant must also maintain visual merchandising standards, restock the store and deal with the main cash desk and stockroom activities according to company policies and procedures.
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Operations:
- Welcomes customers and manages the entire sales process.
- Controls product range in the boutique.
- Supports visual merchandising activities and ensures quality standards are met.
- Supervises store maintenance and cleaning.
- Controls and manages the stockroom according to company procedures and all movements of merchandise in and out.
- Manages cash desk activities where required.
- Also undertakes to support the training of new colleagues within the Store.
- Stays up-to-date with the collection, using all the company tools.
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Store Budget & Performance:
- With By means of optimal sales and customer management, ensures that the store budget is achieved.
CRM:
- Manages and takes action to appropriately implement the customer relationship management strategy.
- Manages and grows their customer base.
Qualifications
Key Requirements:
- High-school diploma or degree
- Experience in the fashion industry and knowledge of luxury industry-specific dynamics
- Experience managing an excellent sales service
- English or any other foreign language required
- Knowledge of IT tools (Office/AS400/B.I.)
- Knowledge of payment methods
- Knowledge of customer portfolio
- Knowledge of visual merchandising
- Knowledge of luxury customer management
- Product expertise
What we Offer:
- An all-round experience in our Retail world and values
- The opportunity to learn an Excellence training program
- 40 Hours Contract/Full Time
- An interesting remuneration package and benefits
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