Acne Studios
Client Advisor (Part-time)
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Part-time Client Advisor – Harrods Store
Acne Studios is a progressive luxury house and through collaboration and curiosity, we set high aspirations and strive for excellence. We value everyone’s contribution and embrace feedback to develop ourselves and others. We aim to minimise our environmental impact across all our operations and to address societal challenges in the way we conduct our business.
About the Role
We are looking for a Part-time Client Advisor for our Harrods store.
As a Client Advisor at Acne Studios, you will work collaboratively with your team to establish and nurture loyal, engaging customer relationships, drive sales, and deliver positive business outcomes—where exceptional service and attentiveness are central to your success.
Culture of Collaboration
We thrive when you feel supported, valued, and trusted, allowing you to enjoy your work and grow. You will join a diverse, skilled team, with each member bringing unique perspectives to fostering creativity and excellence.
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What You Will Do
Your primary role is to care for our customers across the entire client cycle. Training and coaching in luxury sales, service, and clienteling will support your success using Acne Studios’ innovative approach to customer experience.
Key responsibilities include:
- Managing and delivering omnichannel services to enhance the customer journey
- Welcoming and guiding customers seamlessly through the purchase process
- Ensuring every detail is handled with precision, delivering a best-in-class experience
- Achieving sales, conversion, and clienteling targets
- Upholding administrative procedures and maintaining efficient inventory management
Who You Are
You possess a mindset driven by high aspirations, meticulous attention to detail, and a passion for both group and individual excellence. Collaboration, learning, and growth are essential to you. Respect, candid communication, and adaptability in fast-paced environments make you thrive.
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Key Personal Qualities
- Exceptional interpersonal and communication skills for building strong customer relationships
- Ability to identify customer needs, cross-sell products, and achieve sales targets
- A professional and responsive demeanor for resolving concerns efficiently
Required Experience & Knowledge
- Proven experience in a customer-facing retail or hospitality role
- Strong track record in driving sales with outstanding customer service
- Proficiency in Customer Relationship Management (CRM) and clienteling techniques
- Fluency in English (required for this role), and additional languages where applicable to the market
What Matters to Us
At Acne Studios, we recognise that potential matters more than perfection. We celebrate diversity of thought and identity, encouraging individual expression within our inclusive culture.
Note: Background checks may be part of the recruitment process.
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