East Sussex County Council
Client Affairs Support Officer
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**Client Affairs Case Worker (CASO) |
Do you want to make a positive difference to vulnerable people’s lives and have empathy for their needs? If so, this could be the role for you!
About the Role
As a Client Affairs Case Worker (CASO), you will join a mission-driven team that provides essential support to vulnerable adults who rely on East Sussex County Council’s (ESCC) Adult Social Care services. Your role will focus on individuals lacking mental capacity to manage their own finances and property through either:
- A Department for Work and Pensions Appointeeship
- A Court of Protection Deputyship
Your duties will include:
- Overseeing and managing clients’ financial affairs
- Handling inquiries via post, email, and telephone
- Assisting with benefits and income applications
- Ensuring timely payment of bills and expenses
- Collaborating with Adult Social Care teams and external organisations to deliver high-quality care
Key Responsibilities
- Act as the primary contact point for clients and key stakeholders
- Review and maintain accurate records of financial transactions
- Coordinate with professionals to optimise support for vulnerable individuals
- Provide clarity and assistance to troubled clients where mental capacity is limited
Requirements
We are seeking candidates who demonstrate:
- Exceptional communication skills
- Strong organisation, self-motivation, and proactivity
- Adequate numeracy skills
- Teamwork and cooperation with cross-functional professionals
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Due to the nature of this position, you must thrive in a fast-paced, dynamic environment and possess the capacity to manage high-pressure workloads with resilience. The client’s safety is non-negotiable, thus adherence to confidentiality standards is required.
Supporting Your Application
Attending interviews at St. Mary’s House, 52 St. Leonards Rd, Eastbourne, BN21 3UU is provisional, with sessions scheduled for w/c 20 July 2026. Remote interviews via Microsoft Teams can be arranged if preferred—please inform us in advance.
Shortlisting Criteria: Applications will be assessed based on your provided Supporting Statement and is addressed to:
✦ How you fulfil all the specified person specs ✦ Demonstrated skills via work, life experience, or education
Application Steps
- Submit CV & Supporting Statement via the ‘[Apply Now]’ button.
- Download supplemental materials: → Job Description → Person Specification
Visit our how-to-apply page and AI-use policy for further guidance.
Why Join ESCC?
Our core mission at ESCC is centred on helping those in need, fostering fulfilment for our teams and enabling a lasting, positive impact on lives.
Benefits & Perks
- Diverse benefits package tailored to aid throughout your career
- Access to extensive training options, including national accreditations and UK-based apprenticeships
- Wider Pension Scheme (2021 LGPFS designation winner) & competitive contribution rates
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Development Opportunities
ESCC provides multidisciplinary growth and open support structures, enabling you to flourish while making a difference.
Diversity & Culture
"I’ve stayed connected to the council for over a decade, driven by the rewarding opportunities it offers. I know I’m helping others every day." — Joe, Information Analyst
For consultation or role-specific inquiries – Hiring Manager: Karen Griffin (Practice Manager) Email: karen.griffin@eastsussex.gov.uk We value inclusivity! Should you require adjusted support during hiring, please notify us via the provided contact.
Additional Information
⚠ Security & Compliance Requirement: Enhanced DBS check is mandatory for appointment. ⚠ For further details regarding the background-check process, refer to: GOV.UK. ⚠ Overseas candidates are strongly advised to provide relevant country-specific police clearance documentation if relevant application periods were handled abroad.
This role offers a competitive starting salary with prorata proportions based on part-time/term-time schedules. ⚠ AND: If you need UK visa sponsorship for this position, kindly indicate so within your application terms. For edits, visit: Visa Resources.
Final Note
ESCC values our staff’s dedication and welcomes candidates who resonate with our commitment to enhance lives.
"For a team that values YOU—work with East Sussex!"
Ready to apply? Please visit: [dagger.apply] for seamless submissions!
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