Health Partners Group
Client Associate
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Client Associate
Client Associate – Psych Health Administration (Remote)
About Health Partners
At Health Partners, we are proud to be one of the UK’s leading providers of occupational health and wellbeing solutions. We collaborate with organisations across diverse industries to support the physical and mental health of their employees.
This is a fully remote role, with applications only accepted from candidates residing in the UK. The advert may close early if sufficient applications are received—apply early to avoid disappointment.
Role Overview
Our Client Associate (Psych Health Administration) will act as an administrative backbone to the Psych Health team, managing occupational health cases daily. This pivotal role supports patients, clients, clinicians, and the wider team through excellent administrative services.
You will:
- Support the smooth running of psychological occupational health services
- Serve as the first point of contact for clients, employees, and healthcare partners
- Uphold confidentiality, professionalism, and GDPR compliance in all communications
Key Responsibilities
Administrative Support & Operations
- Answer and make cloud-based telephone calls (recorded for training and quality assurance)
- Book, manage, and coordinate appointments for patients/clients
- Respond to email enquiries promptly and professionally
- Review, proofread, and release reports for accuracy and completion
- Process invoicing and case closure procedures
Case Management
- Review patient cases, chase updates, and gather essential information
- Escalate complex cases, complaints, or delays to relevant colleagues
- Maintain up-to-date records of face-to-face consultations, telehealth sessions, and correspondence
Coordination & Liaison
- Liaise with:
- Internal team members (including clinical staff)
- Clients and their employees
- Third parties (GPs and other healthcare providers)
- Coordinate and maintain diaries/directories for maximum clinical staff utilisation
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Required Qualifications & Skills
Core Competencies
- Excellent verbal and written communication skills (including English proficiency)
- Strong organisational ability, multitasking, and adaptability to fast-paced environments
- Attention to detail and data accuracy
- Proficiency in IT systems, including:
- Microsoft Outlook, Word, Excel
- Familiarity with Office 365 is advantageous
- Ability to initiate solutions, work under pressure, and demonstrate proactive decision-making
Industry-Recognised Attributes
- Occupational Health or similar administrative experience (desirable but not mandatory)
- Knowledge of GDPR standards and confidentiality protocols
- Commitment to continuing professional development in workplace health/wellbeing contexts
Our Values
As a successful candidate, you’ll embody our CORE Values:
- Caring Matters: Prioritise empathy and understanding.
- One Team: Work collaboratively across disciplines.
- Great Relationships: Foster trust with clients, employees, and colleagues.
- Excellence at All Times: Deliver quality consistently.
Working Arrangements
- Location:
- Remote from home within the UK only
- Overseas working not permitted
- Hours:
- Full-time: 37.5 hours/week (7.5 hours/day)
- Core working hours: 08:00–18:00, Monday to Friday
- Workspace:
- A dedicated, quiet environment is required for productivity
Remuneration
- Salary: £24,784.50 per annum (set rate for this remote role)
Benefits Package
We invest in our team’s wellbeing with a comprehensive benefits policy:
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Financial & Wellbeing Benefits
- Competitive starting salary, adjusted for qualifications/experience
- Contributory pension scheme (up to 6%)
- Life assurance coverage
Leave Entitlements
- 25 days annual leave (plus bank holidays), increasing with tenure
- Non-contractual birthday day off
- Flexible leave policy for work-life balance
Lifestyle & Support
- Discounted gym membership
- Health cashback plan
About Health Partners
At Health Partners, we empower healthier, happier, and more productive workforces through tailored occupational health and wellbeing solutions.
Our Mission:
Utilise clinical expertise and innovation to deliver personalised care, bridging the gap between workplace environments and employee welfare.
Our Team:
A multidisciplinary workforce of:
- Occupational health advisors
- Physicians
- Physiotherapists
- Counsellors
- Wellbeing specialists
Our Culture:
We engage in innovative practice, fostering long-term partnerships that champion trust, collaboration, and impactful results.
Yearly reviews ensure our benefits package evolves alongside employee needs.
Diversity, Equity, & Inclusion
Statements:
- A Disability Confident Employer, welcoming candidates with disabilities -ёт flexible working arrangements for individual needs. Discuss these openly during recruitment.
- Committed to equal opportunities across all backgrounds.
Why Diversity Matters to Us: At Health Partners, differences drive empathy, innovation, and inclusion for employees and clients. We honour the unique paths everyone brings to our team and emphasise great talent in every voice.
Ready to transform workplace health for a better future? We’d love to hear from you.
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