Health Partners Group
Client Associate - Psych Health (Remote)
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Client Associate - Psych Health (Remote)
Client Associate – Psych Health Team Occupational Health | Remote (UK-based)
About the Role
At Health Partners, we’re driving transformation in the UK’s occupational health and wellbeing sector. As a Client Associate in our Psych Health team, you’ll play a crucial support role across all aspects of occupational health case management. This full-time position offers a dynamic opportunity to shape our services while maintaining rigorous standards of confidentiality and professionalism.
Key Responsibilities
Administrative & Operational Support
- Act as the backbone of the Psych Health team, delivering efficient and compliant administrative services to enhance case management.
- Handle day-to-day phone calls and outbound communications using our cloud-based telephony system (calls recorded for training and quality assurance).
- Book, manage, and coordinate appointments for patients, ensuring seamless scheduling.
- Process GDPR-compliant emails, correspondence, and customer enquiries with prompt, accurate responses.
- Review, proofread, and release reports and documentation crucial for client and clinical staff.
- Manage invoicing and case closure, including financial monitoring and reconciliation.
Client & Stakeholder Coordination
- Liaise across multiple parties: internal colleagues, clients, their employees, and third parties (e.g., GPs), via phone, email, and physical correspondence.
- Coordinate and maintain team diaries and appointment schedules for all clinical staff to maximise productivity.
- Review cases, escalate complex inquiries, monitor updates, and gather missing information—escalating slow-moving or high-risk cases to senior colleagues as needed.
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Requirements
Essential Criteria
- Confidence working remotely with adherence to GDPR, regulatory standards, and Health Partners’ policies.
- Exceptional communication skills (verbal and written)—demonstrable in both personal and professional contexts.
- Strong organisation and attention to detail, coupled with the ability to multitask and thrive under pressure.
- IT proficiency in Outlook, Word, Excel, with experience of Microsoft Office 365 (advantageous).
- Educational background in Occupational Health, healthcare administration, or a similar field (not mandatory but highly regarded).
- Self-motivated, proactive approach to using your initiative while maintaining strict confidentiality.
Key Fit for Health Partners
- Embodies our CORE Values: Caring Matters | One Team | Great Relationships | Excellence at All Times.
- Exceptional customer service mindset to deliver tailored, client-focused solutions.
- Passion for workforce wellbeing—ideal for proactive individuals who want tangibly improve employee health outcomes.
Environment & Commitment
Work Arrangements
- Full-time: 37.5 hours/week (7.5 hours/day; core hours: 8.00am–6.00pm, Mon–Fri)
- Remote-based in the UK (only applicants currently residing in the UK can apply).
- Disclaimer: Domestic or overseas working is not permitted.
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Health & Wellbeing Policy
- Flexible working arrangements available if required—please discuss at interview.
Salary & Benefits
- £24,784.50 per annum (fully remote role).
- Annual leave: 25 days + bank holidays (augments with tenure; includes a non-contractual birthday leave).
- Non-financial benefits:
- Discounted gym membership
- Health cashback plan
- Life assurance and contributory pension scheme (6% employer contribution)
Why Join Health Partners?
To lead healthier, happier, and more productive lives—that’s our mission and the one we share with our clients. We bring together clinical excellence and human-centred care, empowering businesses across industries. By joining Health Partners, you contribute to impactful workforce health transformation while growing within a team focused on green future and quality.
Diversity & Equal Opportunities As a Disability Confident employer, Health Partners fosters an environment where every individual’s background and work-life balance is respected. We proactively promote equality and value diverse viewpoints in driving our mission.
Applications close subject to sufficient interest—advance submission ensures priority. For more information, [contact our team link removed]
Apply Now—#HealthPartners #PathToBetterHealth
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