Linnaeus
Client Care Administrator
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Client Care Administrator
Client Care Administrator Position at Davies Veterinary Referral Centres
Important Note: If you are a current Linnaeus Associate, you must apply internally. Please contact our Talent Acquisition team (via The Link) to discuss and progress your application.
About the Role
We are seeking a Client Care Administrator to join our growing Client Care team and make a valuable contribution to our vibrant firm. As the first point of contact between clients and Davies, you will play a crucial role in the client experience.
In this dynamic position, your responsibilities will vary daily, ensuring no two days are the same. Your key tasks will include:
- Friendly and professional greetings for clients and their pets.
- Consistent communication with veterinary practices to coordinate care.
- Arranged appointments and managing client calls with empathy and efficiency.
- Providing support in a fast-paced, client-facing environment where reassurance and clarity are paramount.
Key Responsibilities
- Experience in face-to-face interactions with clients who may be stressed or upset.
- Confidence in telephone work, maintaining professionalism and patience.
- Administrative tasks such as producing letters, reports, and accurate record-keeping.
- Collaborating within a team-oriented, demanding environment to deliver exceptional care.
- Flexibility and resilience in a lively workplace where empathy and high standards are essential.
Must-Have Requirements
- Experience in a fast-paced, customer-facing role, preferably in veterinary or healthcare settings.
- Strong passion for pets and a dedication to providing compassionate care.
- Excellent written and spoken English to interact fluently with clients and colleagues.
- Previous experience handling distressed clients, offering reassurance, and maintaining composure under pressure.
- Right to Work in the UK (evidence required).
- Familiarity with Microsoft Office, particularly for emails, reporting, and patient record-keeping.
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Benefits Package
- 5 weeks' holiday, plus bank holidays and Birthday Leave.
- Career progression opportunities and professional development support.
- Staff discounts and rewards schemes, including local incentives.
- Life Assurance, Enhanced Equal Family Leave, and Enhanced Sickness Pay.
- Ear salary sacrifice for electric cars, alongside a comprehensive pension scheme with employer contributions.
- Private Medical Insurance and usage of the Vitality package.
- Wellness program, including:
- Employee assistance program.
- EyeCare voucher scheme.
- Free annual Flu jab.
- Cycle to Work Scheme.
- Recruitment referral reward scheme.
Working Conditions
This is a permanent, full-time position that operates across a flexible shift pattern, covering 8.00 AM to 8.30 PM weekly. You should be prepared for core flexibility, including occasional weekend cover, and varying hours as required by the roster.
About Davies Veterinary Referral Centres
Davies is one of Europe’s largest and most diverse small animal veterinary referral centers, with a dedicated team of 200+ professionals. Nestled in the picturesque Hertfordshire/Bedfordshire countryside, we are just 50 minutes from London by train.
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Founded over 20 years ago, Davies is celebrated as a leading force in veterinary referral services, providing cutting-edge multi-disciplinary care. Our commitment to sustainability shines through multiple accolades, including the Investors in the Environment Green Award.
As part of the Linnaeus Group—an arm of Mars Veterinary Health, the world’s largest family-owned veterinary company—we drive our purpose forward: A Better World for Pets.
Transform this mission into reality by fostering impactful relationships, whether with colleagues, clients, or partners influencing our industry. Employees thrive here by empowerment, unparalleled global development opportunities, and a comprehensive wellbeing package. All this culminates in creating a supportive environment where every person can channel effort into what truly matters: care for pets.
We actively uphold insights by culture diversity and inclusion. A fulfilling career with Davies is about self-expression, balanced contemplation for your needs, and leveraging your uniqueness as an individual. Together, we share two unifying values that propel our collective ingenuity and achievement:
- Commitment to excellence—embedding integrity and unwavering standards within every role.
- Our ever-present passion for ethical progress and livable communities.
Next Steps
All skilled candidates with the relevant qualifications will receive thorough consideration. For support throughout your application or to find out more about Davies, Linnaeus, or the role, reach out to our Talent Acquisition team:
Email: careers@linnaeusgroup.co.uk
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