Linnaeus
Client Care Administrator
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Client Care Administrator – Permanent, Part-Time
Role: Client Care Administrator Location: Syston Salary: £26,701 FTE pro-rata, equating to £12,682.97 per annum Hours: 19 hours per week (plus 1x3 Saturday shifts, flexibility required) Job Type: Permanent, part-time
We’re seeking a passionate, customer-focused professional to join our team as a Client Care Coordinator at our Syston branch. This role is crucial in maintaining our first-class client experience, supporting clinical teams, and ensuring a warm, efficient reception environment.
As a Client Care Associate, you’ll carry out key responsibilities such as:
- Managing day-to-day operations of our busy reception area
- Providing exceptional customer service via face-to-face interactions, telephone calls, and our online portal
- Supporting clinical teams by assisting with administrative tasks
- Creating Other-inclusive environment with a commitment to diversity and mental wellbeing
The Impact
- You’ll have the opportunity to develop via CPD programs—we invest in your growth
- Meet friendly pets and give them hugs too!
- Shape a better world by providing outstanding client-based quality care through Linnaeus and Mars Veterinary Health
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Responsibilities & Skills
- Excellent customer service experience—especially in vet-related or healthcare environments
- Strong communication skills (face-to-face, phone, and digital)
- Attention to detail—tracking tasks and ensuring seamless client support
- Empathetic & positive demeanour that puts clients and colleagues at their best
- Ability to prioritise effectively in a fast-paced environment
What We Offer
Work-Life Balance & Support
- 19 hours per week + 1:3 Saturday shifts
- 5 weeks’ paid leave + Allowed Day Leave
- Private life assurance (4x salary)
- Pension scheme (3% employer contribution, 5% employee matching)
- Flexible benefits including salary sacrifice discounts on options:
Elevated Perks (Guaranteed!)
- Cycle to Work Scheme
- E-cars & Staff Referral Programme
- Exclusive Pet Insurance & pet owner discounts
- Gym Membership discounts via platforms like Pure Gym
- Mental wellbeing support through Headspace, Flu Vaccines, & Associate Assistance Program
- Global Opportunities via Linnaeus’ teams and culture of growth
About Our Employer
Kings Veterinary Centre—part of Linnaeus & Mars Veterinary Health, the world’s largest family-owned veterinary group—prioritises both outstanding care for pets and genuine employee empowerment. Our 5 branches offer 24/7 emergency care, with founders passionate about community and pet welfare, including charity involvement. A flat hierarchy with opportunities for personal and professional growth in an inclusive, values-driven workplace.
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You Belong With Us If...
- A dedicated individual who thrives in service-based roles
- Diverse experience in admin, customer service, or veterinary support
- A driving ambition to serve clients within our mission: A BETTER WORLD FOR PETS starts with how we care for people
Life at Kings
You’ll benefit from: ✔ Employee plurality in decision-making ✔ A company that dares to invest in employee growth ✔ Career progression with access to worldwide specialists
Step Forward – Your Voice Matters All qualified applicants are encouraged to apply. Want additional clarification? Reach out to our Talent Acquisition team at careers@linnaeusgroup.co.uk.
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