Client Care Administrator Apprentice

We are seeking a motivated, organised and enthusiastic individual to join our award-winning staff team as a Client Care Administrator Apprentice. This is an excellent opportunity to gain hands-on experience in a professional legal environment while working towards a nationally recognised Level 3 Business Administration qualification.

Wage £25,000 a year

Training course Business administrator (level 3)

Hours Monday- Friday, 9.00am- 6.00pm 39 hours a week

Start date Monday 13 July 2026

Duration 1 year 6 months

Positions available 1

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

Responsibilities

• Assisting with the organisation and delivery of webinars, seminars, conferences and client events
• Maintaining and updating Chambers' website and blogs
• Supporting the preparation of submissions to legal directories
• Assisting with social media activity and website analytics
• Undertaking market research projects
• Maintaining client relationship management (CRM) records and databases
• Producing email campaigns, newsletters and social media content
• Supporting the clerking and administration teams when required, including diary management, arranging meetings, answering calls and general office administration
• Assisting with reporting and data management tasks
• Supporting a variety of projects across Chambers

Requirements

• A Level in: Any (grade Grades A*-C)
• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Patience

You’ll learn on the job by getting hands-on experience and will study to gain professional knowledge and skills.

What you'll learn:

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.