Pets at Home Limited
Client Care Advisor
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Leyland Vets for Pets Practice
If you enjoy providing great service and working in a team, we have just the opportunity for you at our Leyland Vets for Pets Practice.
What your typical day will look like
Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets, and the practice team will be critical to your success.
Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
- Greet each client and offer support, guidance, and expertise
- Manage payments and future bookings confidently
- Coordinate the smooth running of the day-to-day routines of the practice using our online booking system
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Leyland Vets for Pets is a training practice so this is a great opportunity for someone who is looking to progress in the future!
This is a full time position
Offering 30 to 36 hours per week, including 1 in 3 Saturdays (9am to 2pm).
The attributes required
- Flexible, enthusiastic about working, and eager to learn
- Show initiative, take a proactive approach, and be keen to develop your skills within the role
You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
- You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
- You are calm, attentive, and always focus on the clients’ needs.
- You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
- You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
- Your personality is infectious, and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
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In short, you like to be busy, enjoy helping people and their pets, and always endeavor to make a difference.
Benefits
In return, we offer such benefits as:
- 20% discount at the Vet Group, Pets at Home, and the Groom Room
- Access to discounts and cashbacks
- In-house career development opportunities
- Pension and holiday allowance
The salary for this position is £12.71 per hour, depending on experience.
We want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate difference, so if you meet our role requirements, we’d love to hear from you.
Location: PR25 3EJ
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