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Reception Assistant (Exeter Practice)
About the Role
If you enjoy providing great service and working in a team, we have the perfect opportunity for you at our Exeter Practice.
Your Day-to-Day Role
Your focus is on providing an exceptional service to our clients and delivering the best care possible for their pets, acting as a link between clients and our clinical team. Key responsibilities include:
- Building strong client relationships with pets and the practice team to ensure their absolute satisfaction.
- Providing a welcoming, friendly, and professional experience for every client visiting.
- Greeting clients, offering support, guidance, and expertise, and handling payments and bookings with confidence.
- Managing day-to-day routines using our online booking system (computer literacy is essential).
You’ll also ensure clients leave knowing they’ve received exceptional service and can’t wait for their next visit.
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** Hours**
We offer flexible hours, with shifts typically 8–10 hours long (expecting 10-hour shifts), and 1 weekend shift in every 4 weeks.
Requirements
Key Attributes
You must be the friendly and welcoming face of the practice, embodying the following traits:
- Calm, attentive, and client-focused—always prioritising their needs.
- Passionate about service and pets—bringing enthusiasm, drive, and a can-do attitude to your role.
- Adaptable—able to handle all aspects of client interactions, from comforting those who receive sad news about their pets to sharing in the joy of a new puppy’s first vet visit.
- Professional and outgoing—ensuring the practice remains a welcoming, friendly, and positive environment.
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In short, you love helping people and pets, thrive in a busy atmosphere, and always go above and beyond to make a difference.
Benefits
We reward talent with fantastic benefits, including:
- 20% discount at Vet Group, Pets at Home, and The Groom Room.
- Access to discounts and cashback schemes.
- In-house career development opportunities.
- Pension scheme.
- Generous holiday allowance.
Location
EX2 7HX
Our Commitment to Diversity
We believe pets enrich everyone’s life, regardless of background or identity. Our vision is to create a workplace that reflects the diversity of the communities we serve and to remove barriers for underrepresented talent.
Do your skills and experience align? Or can you bring something unique through your values and behaviours? If so, we’d love to hear from you!
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