IVC Evidensia
Client Care Advisor
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At inspiring vet care, our people are at the heart of everything we do.
As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
We are seeking an organised, personable Receptionist to join our team at Scarsdale, Oakwood on a full-time/Part-time permanent basis.
Located within the heart of Oakwood, an exciting opportunity to join the team at our Scarsdale Vets Oakwood site is now available. Scarsdale Veterinary Group is a leading veterinary provider in the Midlands, based in Derby. We are committed to delivering exceptional veterinary care for pets, horses, and farm animals, with a focus on outstanding customer service and high-quality care. We are considering full and part time for this position.
How You’ll Make a Difference
Your role as Client Care Advisor at Scarsdale Vets Oakwood will be very varied and fast paced. We see a mix of both routine and emergency medical and surgical cases and consistently strive to deliver the highest quality of care to our patients and our team is instrumental in delivering that ethos.
- Welcome all clients and patients to the practice, showing professionalism and care at all times.
- Manage client expectations – openly and confidently discussing client needs as appropriate to the role, referring to the clinical team as needed.
- Pro-actively manage appointments and client visits – booking and managing appointments as per protocol.
- Telephones – Answering calls and dealing with the call in a manner and as per expected standards.
- Be safe – Act in compliance with all legal and company-wide safety and wellbeing policies and procedures.
- Make a great impression – Work with all members of the team to maintain the practice to the highest standards of client and patient care in a welcoming and professional environment.
- Account management – Handling payments and charging for services provided by the practice, making sure all appointments, products and services are paid for and discussions are had with regards insurance.
- Administration – To include managing client records including up to date contact details for all clients, appointment generation, and face-to-face, telephone and email communication with clients and colleagues.
- Pet Health Club – Introduce clients to practice care plans and preventative pet health care.
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The role profile gives a view of the key tasks of the role, the post holder will be expected to carry out other reasonable duties commensurate with their post as requested.
Working Pattern
Flexible between 8am - 7pm Monday to Friday, every other Saturday 8.30am to 1pm.
You Might Be a Great Fit If...
Essential
- You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You'll bring:
- Previous experience of working as part of an effective customer service team.
- Excellent Client Care skills (in person and telephone).
- The ability to manage multiple tasks effectively in a busy environment.
- Ability to work flexible hours.
- A collaborative approach and willingness to support colleagues
- A proactive attitude, with openness to feedback and learning
Desirable
- Experience in a busy Reception.
- Veterinary Reception experience.
- Knowledge of Practice Veterinary systems.
- Knowledge of animal anatomy/ailments
How We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:
- A key client-facing role within a supportive and collaborative practice team
- Clear career pathways with progression opportunities within client care and practice leadership roles
- Ongoing learning and development supported by experienced colleagues and practice teams
- A values-led culture focused on care, community and continuous improvement
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What We Offer Our Team
- 6.6 weeks' annual leave plus your birthday off
- Increasing holiday allowance based on length of service
- Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
- Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
- Learning and development opportunities via the inspiring vet care Academy
- Pension scheme
- Discounted veterinary care
- Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
£0 - £0 a year
Up to £34,367.84 FTE DOE per annum
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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