Client Care Advisor

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. We are seeking an organised, personable Receptionist to join our team at Blaise Referrals on a part-time basis. Spanning an impressive 36,000 sq ft, our hospital is one of the largest in the UK. With the capacity to treat up to 10,000 pets annually, we provide a comprehensive range of specialist-led multi-discipline veterinary referrals and offer round-the-clock emergency care services to pet owners across the Midlands. Conveniently located with easy access from the A38 through Longbridge, our site is an integral part of the West Longbridge regeneration project. How You’ll Make a Difference As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction. You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey. Working Pattern *Week 1 Saturday, Sunday, Monday, Tuesday 8.5 hour shifts *Week 2 Saturday, Sunday, Monday, Tuesday 8.5 hour shifts *Week 3 Monday, Tuesday 8.5 hour shifts Key Responsibilities In this exciting and varied role, you will:

• Be the initial point of contact with referring vets, partner practices and pet owners in making appointments.
• Welcome clients and their pets in a friendly and professional manner.
• Working within a strong team dedicated to delivering a high standard of client care.
• Maintain and update electronic and physical medical records accurately and securely. Ensure confidentiality of sensitive information in compliance with privacy regulations.
• Collect fees for services rendered, process payments, and issue invoices or receipts.
• Monitor and order office and reception supplies as needed.
• Collaborate with the maintenance team to ensure cleanliness and organisation of the reception area, waiting room, and common areas. You Might Be a Great Fit If... You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:
• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning How We’ll Support You At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:
• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement What We Offer Our Team
• 6.6 weeks' annual leave FTE
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources. Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow. \n

\n £0 - £0 a year Up to £18,775 per annum \n