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Join Our Enthusiastic Team as a Client Care Advisor at Stafford Vets Pets!
We’re looking for an enthusiastic and passionate Client Care Advisor to join our friendly team at our Stafford practice. If you love providing outstanding service and thriving in a collaborative environment, this could be the perfect opportunity for you!
This full-time role (38 hours per week, including occasional Saturday work) offers an exciting chance to be the friendly face that greets clients and their pets, ensuring exceptional experiences every visit.
The Promise
Your focus will be on delivering unparalleled client service and serving as a bridge between clients and our clinical team. Building strong relationships with clients and their pets—and with our team—will be key to your success here.
Every interaction counts! Your professionalism, warmth, and problem-solving skills will make sure clients feel valued, informed, and delighted with their experience, leaving them eager to return.
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Your role will include:
- greeting clients promptly and warmly
- offering support, guidance, and expert advice
- handling payments and bookings with confidence
- keeping our online booking system running smoothly via reliable use of IT
What We’re Looking For
This isn’t just a job—it’s a passion project. Here’s what we really care about:
- Personality: You’ll be the friendliest, most welcoming member of our team. Your calm, attentive, and client-centric attitude will shine.
- Expertise: Staying informed about our services and available offerings is essential.
- Empathy: You can navigate the full spectrum from soothing tearful clients to celebrating joyous first-visit pups.
- Ambition: Bring enthusiasm, drive, and a thirst for service—your love of pets fuels your commitment to the job.
- Adaptability: Singles or quick speakers make no difference—react confidently to every scenario that pops up.
We can’t wait to meet someone who is always busy helping humans and dogs alike, and truly makes a difference.
Get help with your application
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Why Work With Us?
As reward for your dedication, we offer:
✅ 20% discount at Vet Group, Pets at Home, and The Groom Room ✅ Access to mapper cashback rewards ✅ Pension scheme ✅ Holilday allowance
How to Apply
For an informal chat or your CV, please email Emma at the Support Office at Northvet@vets4pets.com.
Our address: ST16 1BA
About Us
Stafford Vets Group walks the talk: we champion inhclusion, diversity, and values-driven talent, because we know perfectly-aligned CVs are a myth. What matters most is how well you fit our culture.
That’s why if your pasions or unique perspective align with ours—even if your experience isn’t a perfect headline—we’d love to hear from you!
As stewards of pets, planet, and people, our vision is to embrace every community. We actively dismantle barriers and unlock opportunity—so get in touch!
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