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About the Role
We're looking for a friendly, organised Client Care Assistant to join our welcoming team at Medivet Leigh-on-Sea.
Hours
- Mondays
- Tuesdays
- 1 in 6 Saturdays
- Fixed Term contract up to 1 year
- Included in a Bank holiday rotation
As the first point of contact for our clients and their pets, you'll provide a warm welcome, manage appointments, answer telephone enquiries, process payments, and support the smooth running of the practice. You'll play a key role in ensuring every client receives an exceptional experience from the moment they walk through our doors.
Key Responsibilities
- Provide a warm welcome to clients and their pets
- Manage appointments
- Answer telephone enquiries
- Process payments
- Support the smooth running of the practice
Requirements
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- Excellent communication skills
- Positive attitude
- Ability to thrive in a busy environment
- Previous customer service experience is desirable, although full training will be provided
About You
- Skilled at providing exceptional client-facing care
- Excellent reception skills
- Good numeracy skills
- Experience of using online appointment booking systems
- Team player who wants to make a real difference in a practice that values and supports you
We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What You’ll Be Doing
Typically, in this role, you’ll:
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
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Benefits
- Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- Annual leave
- 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
- Additional support
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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