Medivet & Partners
client care assistant
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client care assistant
As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.
Your career means more than a rota and a job title, that’s why we offer:
Health and wellbeing
Health Cash Plan from day one 24/7 counselling and wellbeing support Life Assurance 3 x salary
Annual leave
5 weeks’ annual leave plus Bank Holidays, rising with length of service Extra ‘Day for You’, a paid day off just for you
Additional Support
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About You
You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.
We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
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What You’ll Be Doing
Typically, in this role, you’ll:
Carry out reception duties, greeting clients on arrival, and updating records Triage the impact of emergency appointments, contacting clients and rearranging as needed Manage the practice diary to ensure appointment availability is optimised to team skillset Answer client phone calls and manage messages Ensure appointment slots are available for clients to book online Process any repeat prescription order requests Work collaboratively within a supportive team
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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