IVC
Client Care Assistant
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Client Care Advisor (Receptionist) – Maternity Cover (12-Month Contract)
About the Role
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose: healthier animals and happier owners.
We are now looking for a new Client Care Advisor to join our Lime Trees team, working across both of our practices:
- Our purpose-built Small Animal Hospital in Meir Park
- Our dedicated Cat Only Clinic in Cheadle
How You’ll Make a Difference
As a Client Care Advisor, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction.
You’ll be part of a friendly, compassionate team dedicated to making a difference in the health and wellbeing of all pets.
General Responsibilities
- Greeting all clients in a friendly and professional manner
- Organising clinical diaries for:
- Routine appointments
- Surgical procedures
- Emergency consultations
- Handling telephone inquiries from clients with a welcome and calm approach
- Providing exceptional customer service, including:
- Educating clients sympathetically on pet care
- Answering questions with clarity and empathy
- Converting inquiries into appointments to ensure continuous pet healthcare
- Managing and updating client records and data
- Assisting with pet insurance claims
- Recording treatment details to support the clinical team
- Ensuring the accuracy of invoices and collecting payments
- Educating clients on basic animal care
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Working Pattern & Contract
- Full-time (40 hours per week)
- Flexible hours covering:
- 8am – 7pm Monday to Friday
- ** ONE in four Saturday shifts (7:45am – 1:30pm)**
- 12-month contract (maternity cover) with flexibility required for team coverage
You Might Be a Great Fit If...
We’re looking for a friendly, organised, and customer-focused individual who thrives in a team environment and has the following key attributes:
- Excellent communication skills with a welcoming, professional demeanour
- Experience in a customer-facing role, with a focus on service excellence
- Ability to prioritise tasks effectively in a busy, dynamic environment
- A collaborative mindset, with willingness to support colleagues
- Proactive and open to learning, with positive feedback iterativeness
How We’ll Support You
At inspiring vet care, we’re committed to your growth and wellbeing. You’ll receive:
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Your very own career expert that helps elevate your application to the next level.
✅ A key client-facing role within a supportive and collaborative team ✅ Clear career progression with opportunities in client care and leadership ✅ Ongoing learning and development, supported by experienced colleagues ✅ A values-led culture focused on care, community, and continuous improvement
What We Offer Our Team
Benefits & Perks
- 6.6 weeks’ annual leave, plus:
- An extra day off for your birthday (included in holiday allowance)
- Increasing leave with length of service
- Enhanced family-friendly policies, including:
- Maternity, paternity, adoption, shared parental and surrogacy pay
- Healthcare Cash Plan
- Cycle to Work scheme
- Continuous learning via the inspiring vet care Academy
- Pension scheme
- Discounted staff pet care
- Voluntary benefits, including:
- Retail discounts/cashback programs
- Additional perks of your choice
Career & Wellbeing Commitment
We provide development opportunities, wellbeing initiatives, and world-class learning resources to help you thrive—whether you’re just starting out or seeking the next career step.
Salary
£24,000 – £26,250 per year (flexible maternity cover contract)
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