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Why join us?
This is a fantastic opportunity to join a leading professional services organisation in a highly visible, client‑focused role. We are looking for a proactive Client Care Assistant to support the delivery of key client contracts and client due‑diligence activity.
In this role, you will work closely with stakeholders across the business and gain valuable exposure to governance, compliance, and client‑management processes. You will take the lead on governance for the client assurance process, including creating and maintaining knowledge materials and supporting junior contract management activities for our Contract Managers.
You will also coordinate client audit and assurance requests, working closely with our Pune Compliance Team to provide high‑quality responses and ensure actions are completed on time.
This is an excellent opportunity for someone looking to build a career in contract delivery management and develop strong foundations in client governance and assurance. The role is based in our Manchester office on a hybrid basis, with a minimum of two office days per week.
Responsibilities
- Support the day-to-day delivery of client contracts, working closely with Contract Delivery Managers and the compliance team in Pune to coordinate due diligence responses across service delivery, finance, and audit outcomes.
- Prepare reports in MS Excel, analysing MI and data, maintaining accurate documentation in MS Word and MS PowerPoint, and producing quick reference guides to support the education of operational teams.
- Manage and update key systems, including the intranet and client portals, ensuring information remains accurate, accessible, and compliant.
- Play a key role in client audit and assurance activity, coordinating audit visits and tracking post-audit actions.
- Work with stakeholders across the business, including offshore teams, to ensure deadlines are met, processes are followed, and continuous improvements are delivered across client care, governance, and risk management.
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What will help you succeed in this role?
Essential
- Proven experience in an administrative or coordination role within a fast-paced environment.
- Strong proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook), including confident use of Excel for formatting, creating dropdowns, and handling data accurately.
- Excellent organisational skills with the ability to manage multiple priorities effectively.
- Exceptional attention to detail and a commitment to producing accurate, high-quality work.
- Strong communication skills with the ability to build positive working relationships at all levels.
Desirable
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- Experience supporting client contracts, audit, compliance, or governance processes.
- Exposure to data analysis, MI reporting, or working with large datasets.
- Familiarity with SharePoint or similar systems.
- Experience collaborating with cross-functional and/or offshore teams.
- Strong problem-solving skills, particularly in a fast-paced or high-pressure environments.
- A genuine interest in developing a career in client contract delivery or client management.
What we offer?
We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF.
We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn’t align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.
About Us
DWF is a leading global provider of integrated legal and business services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.
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