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Client Care Assistant
Client Care Assistant (CCA) – Medivet
About the Role As a Client Care Assistant (CCA), you will be the first point of contact for client phone calls and in-person visits, playing a key role in delivering exceptional care to clients, patients, and colleagues. This role goes beyond a simple job title—it’s about making a meaningful difference.
Our Commitments to You This is more than just employment—it’s a partnership in leadership and healthcare. Your well-being and career growth matter to us, which is why we offer:
- Health & Wellbeing Support
- Health Cash Plan from day one
- 24/7 counselling and professional support programs
- Complimentary life assurance worth three times your salary
- Competitive Leave & Rewards
- 5 weeks’ annual leave (rising with service)
- Bank Holidays included
- A paid "Day for You", available for you—because rest impacts performance
- Additional Support & Conveniences
- Cycle to Work scheme
- Season ticket loans
- Discounts on Medivet products and services
About You
We’re looking for someone who thrives on exceptional client-centred care, with a natural tendency towards reception excellence. Your strengths should include:
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- Exceptional client-facing skills, with a focus on warmth and reassurance
- Strong numeracy and familiarity with online appointment systems
- A collaborative attitude—someone who contributes to team goals rather than just role-specific tasks
- The ability to prioritise effectively under pressure
- Remaining calm and supportive during fast-paced or challenging situations
- A flexible, willing-to-learn mindset
- An empathy for pets and their owners—this work is about love for care
- Desirable: Previous experience as a veterinary receptionist
Your Responsibilities
As a Client Care Assistant, your role will keep our practice running smoothly while uplifting every interaction:
- Front-of-Desk Excellence
- Greet every client with warmth and professionalism, maintaining a positive first impression
- Update patient records accurately and efficiently
- Operational Mastery
- Triage emergency appointment needs, liaising with clients and rescheduling as necessary to prioritise urgency
- Optimise the practice schedule, matching appointments to the available skillsets—ensure each client gets the best possible service
- Robustly manage online appointment bookings, ensuring availability
- Process repeat prescription orders (timely, accurately)
- Client Communication
- Handle all phone queries, queries, and messages with courtesy and professionalism
- Teamwork & Further Impact
- Collaborate seamlessly with the team to preserve a supportive, efficient environment
- Contribution to Medivet’s Growth
- Engage in newer initiatives as our business evolves—this is about shaping the future of family-focused veterinary care
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Why Join Medivet?
Medivet is a family of colleagues who are fiercely passionate about veterinary care—just as you are. Our focus is building trust through exceptional service, nurturing teamwork, personal bests, and growth—always ensuring every pet receives the utmost care.
We haven’t lost the family spirit while scaling; our growth is deliberate and sustainable, and we’re now looking for trusted partners to join us in redefining veterinary services.
Ready to make your difference? Apply today—we’d love to meet you.
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