Inspiring Vet Care
Client Care Co-ordinator
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Client Care Co-ordinator
Client Care Co-ordinator – Full-Time, Permanent Role
About White Cross Vets
Location: Kings Heath, White Cross Vets
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we’re trusted with the care of over 2 million animals, delivering our purpose: healthier animals and happier owners.
White Cross Vets are a growing family-run group of practices with a genuine focus on quality care for pets. With a commitment to team members, we are the only veterinary practice to receive a three-star rating in ‘Best Companies Accreditation’ for 5 years running. We are the practice of choice for pet owners and the employer of choice for the UK veterinary profession.
For more information, visit www.whitecrossvets.co.uk.
How You’ll Make a Difference
As a Client Care Co-ordinator, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience in every interaction.
Your responsibilities will include:
- Managing appointments
- Handling client enquiries
- Supporting client communications
- Collaborating closely with clinical and non-clinical colleagues to ensure a positive client and patient journey
Working Pattern
This is a full-time position (37.5 hours per week), including a share of Saturdays with time given back in lieu.
- Shift times: Mon–Fri: 8:30am–7:00pm, plus Saturdays (specific schedule may require flexibility).
- Flexibility is essential to cover practice opening hours.
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Key Responsibilities
We’re looking for a Client Care Co-ordinator with:
- A positive, can-do attitude
- Excellent communication skills
- A love for pets and people
- A confident and naturally caring disposition
Essential tasks include:
- Supporting the smooth running of the practice in a high-pressure, emotionally sensitive environment.
- Managing incoming phone calls with professionalism and empathy.
- Cash handling and basic administrative tasks.
- Confidentiality and data management (handling sensitive client information).
- Keeping up with deadlines (e.g., booking systems, IT updates).
Experience in these areas would be advantageous:
- A busy reception environment
- Customer service with attention to detail
- IT systems (e.g., practice management software).
- Remaining calm, friendly, and supportive under pressure.
Why You Might Be a Great Fit
If you’re a: ✅ Friendly, organised, and customer-focused professional ✅ Team player with a collaborative attitude ✅ Enthusiast who thrives in fast-paced environments
You’ll bring skills such as:
- Active listening & clear communication
- Experience in a customer-facing role (e.g., retail, frontline services)
- Multitasking to balance appointments, calls, and administrative needs
- Problem-solving with a proactive approach
- Ability to receive constructive feedback and grow in the role.
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How We’ll Support You
At inspiring vet care, we prioritise learning and development:
- Clear career pathways within client care and leadership
- Training through the inspiring vet care Academy
- Access to open communication and mentorship from experienced teams
Our culture is centred on care, community, and continuous improvement, ensuring you’re supported throughout your journey.
What We Offer
Competitive benefits and incentives:
- 6.6 weeks annual leave (increasing with length of service) + your birthday off
- Enhanced family-friendly policies, including:
- Maternity/paternity/adoption/paternity pay
- Shared parental and surrogacy support
- Employee Wellbeing Initiatives:
- Healthcare Cash Plan
- Cycle to Work Scheme
- Pension scheme contributions
- Personal advantages:
- Discounted veterinary care
- Voluntary perks, such as the Green Cars salary sacrifice scheme
- Discounts/cashback with hundreds of participating retailers (daily needs/wellbeing)
We’re dedicated to fostering career growth, wellbeing, and community engagement—whether you’re a business starter or looking to take the next step.
Note on AI Assistance: We may use AI tools to streamline parts of the hiring process, such as reviewing applications. Final hiring decisions are made humanely. For privacy policy details, please contact us directly.
Base salary: Up to £24,862 per annum.
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