Aviva
Client Change Manager - Fixed Term Contract
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Please note this position is based in London and the successful candidate’s contractual location will be London; other locations cannot be considered.
Client Change Manager
About Us
At Aviva Investors, our expertise is in matching the right investment approach to each client’s unique needs. As the global asset management business of Aviva plc, we bring together our broad investment capabilities to deliver client-focused solutions worldwide.
Managing £261 billion in assets, our 1,000-strong team across nine countries is brilliantly connected, collaborative, and focused on delivering outcomes that truly matter. Working together and acting responsibly are central to how we operate. We take time to understand what our clients want to achieve and design solutions that last - strengthening every portfolio with diverse perspectives and integrated thinking.
Our long track record in sustainable investing reflects our commitment to doing the right thing for clients and communities alike. Everyone at Aviva Investors plays a part in creating an exceptional client experience. With the scale and influence to make a real difference, we take our responsibility seriously.
Join us and you’ll find an inclusive, supportive environment where your contribution is valued, high performance is recognised, and you’re empowered to shape your development.
A bit about the role
We are recruiting for a Client Change Manager to join the Aviva Client Change team on a 6-month fixed-term contract basis within the wider Aviva Investors Insurance & Investment Solutions function, where they will support the delivery of change aligned to the strategic objectives and values of Aviva.
This role offers the chance to work flexibly across Aviva Investors in line with the change roadmap and business priorities, collaborating closely with multiple Client, Aviva Investors and third-party stakeholders to manage the end-to-end shaping and delivery of multiple concurrent initiatives.
Investment expertise means nothing if clients don’t experience it. Our business development and client experience teams build trusted relationships across regions, while our marketing, investment, and communications teams showcase what sets us apart – powering our growth.
This role is responsible for the day-to-day management of multiple strategic, client-impacting projects or workstreams, engaging business sponsors, stakeholders, and third-party partners to ensure successful delivery. It requires maintaining transparency of project status, proactively managing risks, and assessing changes to scope, timelines, cost, and benefits, with clear escalation of issues and remediation options for decision-making. The role also ensures business readiness and benefit realization post-implementation, while supporting governance forums and producing accurate, timely project documentation.
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Skills and experience we’re looking for
- Solid knowledge of asset management and operational processes.
- Proven track record delivering end-to-end change in complex environments, managing ambiguity, deadlines, and competing priorities.
- Experienced project manager with the ability to lead strategic, client-impacting change across front, middle, and/or back-office functions – ideally with a project management qualification e.g. PRINCE2, AgilePM, PMI, or equivalent.
- Excellent stakeholder management and communication skills, including influencing senior leaders and collaborating across regions and cultures.
- Proactive and delivery-focused, with strong problem-solving skills, risk management experience, and proficiency in MS Office and project tools (project management qualification desirable).
In this role, you’ll be ‘Certified’ under the Financial Conduct Authority / Prudential Regulation Authority’s Senior Managers and Certification Regime (SMCR). This means that we’ll need to complete some regulatory background checks on you before you take up your role and we’ll need to ask you some questions on an annual basis to make sure you remain ‘fit and proper’ and competent to carry out your role. We’ll provide training on what holding a SMCR role means when you join us and annually thereafter.
What you’ll get for this role
- Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you.
- We have so much to offer when it comes to being an Aviva colleague:
- Competitive salary (depending on skills, experience, and qualifications).
- Discretionary bonus opportunity - depending on individual performance and Aviva Investors’!
- Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
- 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days!
- Aviva-funded Private Medical Benefit to help you get expert support when you need it.
- Make your money go further with up to 40% discount on Aviva products, and other retailer discounts.
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
- Brilliantly supportive policies including parental and carer’s leave.
- Flexible benefits to suit you, including sustainability options such as cycle to work.
- Make a difference, be part of our Aviva Communities and use your 3 annual volunteering days to help others.
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Aviva is for everyone
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part-time and job shares.
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Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva, take a look here.
We’d love it if you could submit your application online but if you require an alternative method of applying, please email us at GlobalRecruitment@avivainvestors.com.
Internal Only: Please ensure that you have attached an up-to-date CV and/or updated your professional profile on Workday as we cannot progress your application without this.
We help our 19.5 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight.
So, we’re passionate about helping our 23,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.
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