Bailey Robinson
Client Concierge & Sales Support
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Are you ready to shape journeys and inspire adventure?
If you live for the thrill of creating seamless, unforgettable travel experiences and thrive in a world where no two days are the same, this is your moment.
Why Bailey Robinson?
Bailey Robinson is a leading bespoke tour operator based in Hungerford, specialising in high-end, tailor-made holidays across the world. We’re a small, close-knit team of travel lovers who take pride in crafting remarkable journeys for our clients. We bring that same care and passion into how we work together. Collaboration is at the heart of everything we do: different departments work together regularly, ideas are shared freely, and no question is ever too much.
Our office environment is welcoming, inclusive, and genuinely enjoyable to be part of, somewhere camaraderie thrives, and everyone’s contribution is valued. We understand the importance of balance and flexibility, and we support one another so that work and home life feel equally purposeful.
More than a role…
Working in a small company means change for the good can happen instantly. With a team always ready to listen to new ideas or a fresh approach, you feel valued for the input you give and motivated to continuously improve. Travel is a dynamic, fast-paced, exciting industry and providing a service people want makes the role enjoyable, and gives incredible personal satisfaction. Bailey Robinson loves to ensure that the team’s skills are used to their full potential, providing opportunities to expand your role. Work-life balance is encouraged, as much as flexibility to your role when needed.
What you’ll do:
- Be the architect of flawless adventures, supporting our sales team and delighting high-net-worth clients at every turn.
- Juggle logistics, special requests, and last-minute magic with a smile.
- Bring energy, creativity, and a can-do attitude to every client interaction.
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Who you are:
- A highly motivated, exceptional individual who thrives on creating, maintaining, and growing lasting client relationships.
- A detail-obsessed organiser that strives to enhance the client's experience, every time and without compromise.
- A confident, proactive, prepared go-getter that goes above and beyond in the search for excellence.
- An experienced sales support, administration, and travel expert (bonus points if you’re well-travelled yourself!)
- Motivated to develop your skills, make a meaningful impact, and actively contribute to a bright sustainable future.
What’s in it for you:
- Hybrid Working: 3 days working with a fantastic team in our Hungerford Office and 2 days working from wherever you shine brightest.
- Competitive salary, private health, pension, life cover, and up to 27 days’ holiday.
- Travel discounts, product perks, and a team that feels like family.
- The chance to shape the future of luxury travel—where your voice will be heard.
Key Responsibilities:
- Providing excellent customer service and taking personal responsibility for your tasks, through every step of the Bailey Robinson client journey - elevating each step where possible.
- Working alongside the sales team, you’ll be liaising directly with clients, building rapport to arrange the details of their holiday and provide a full concierge service. Establishing these strong relationships is key to creating customer loyalty.
- With keen attention to detail, you’ll provide the second-eye check to ensure the booking details are accurate, flagging inconsistencies and working with the sales team to ensure a seamless itinerary.
- It will be your responsibility to prepare the full client confirmation and final documentation, tailoring each to ensure the client has all the information they need, at an appropriate time, presented in a clear, concise, yet personalised manner.
- Embracing all new technologies, as we evolve to offer our clients the very best service, you’ll upload itineraries onto our Vamoos travel app, which provides an opportunity to create visually stunning, customer-friendly, and personalised journeys, which underpin our luxury offering.
- Taking responsibility to ensure all payments are received, suppliers are paid on time, and costings are updated as items are added as part of the client’s concierge needs.
- Administrative tasks include maintaining/updating client systems, printing customer documents, supporting the sales team with chasing outstanding items from suppliers or customers, and any other tasks that help the efficiency of the office.
- As your confidence with the role grows, you’ll assist the sales team earlier in the sales process, helping with quotations and itinerary production.
- Special projects on an ad hoc basis; for example, updating systems with new data, writing pieces for magazines and social media, updating website information.
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General Administration:
- Assisting with the improvement of the sales support process and client documentation for Bailey Robinson, to ensure it remains fit for purpose and reflects our personalised approach.
- Answering the shared office telephone and forwarding enquiries to the appropriate department.
- Monitor the general email account and forward relevant emails to the appropriate person.
- Take turns to have the 24-hour emergency phone.
- Assist with administration for Product & Marketing as necessary.
Are you ready to make every journey extraordinary?
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