Quidos Protect
Client Coordinator
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Client Coordinator
Location: Cardiff Bay (Office Based)
Job Type: Full Time
Salary: Competitive (Dependent on Experience)
Join Our Growing Team
We are looking for an enthusiastic and highly organised Client Coordinator to join our fast-paced operations team. This is a fantastic opportunity for someone who enjoys building relationships, thrives in a busy environment, and wants to develop their career within a growing business.
No two days are the same. You’ll be working with a variety of clients across several different service areas, ensuring they receive an exceptional level of service while coordinating operational processes from start to finish.
About the Role
As a Client Coordinator, you will act as the key point of contact for multiple clients, managing day-to-day communication and ensuring work is delivered efficiently and to the highest standard.
You’ll liaise with internal departments, contractors, and customers while supporting a range of services including:
- Home Emergency Assistance
- Property Installations
- Damp & Mould Services
- Additional client projects and operational support
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This is a varied and rewarding role where you’ll have the opportunity to make a real impact while developing your knowledge across multiple sectors.
Key Responsibilities
- Build and maintain strong relationships with a portfolio of clients.
- Manage client enquiries and provide regular updates.
- Coordinate jobs from instruction through to completion.
- Work closely with internal teams to ensure service level agreements are achieved.
- Monitor workloads and proactively identify any issues requiring escalation.
- Produce reports and maintain accurate client records.
- Ensure exceptional customer service is delivered at every stage.
- Support continuous improvement initiatives and operational projects.
What We’re Looking For
We’re looking for someone who is:
- Energetic, motivated, and positive.
- An excellent communicator with strong relationship-building skills.
- Highly organised with exceptional attention to detail.
- Comfortable working in a fast-paced, ever-changing environment.
- Able to prioritise multiple tasks and meet deadlines.
- A proactive problem solver with a can-do attitude.
- Experienced in customer service, account coordination, operations, or administration (preferred but not essential).
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What We Offer
- A vibrant, supportive, and friendly office environment.
- Genuine opportunities for career progression and personal development.
- Ongoing training and support.
- A varied role where every day is different.
- The opportunity to work with a diverse portfolio of clients and services.
- A collaborative team with a strong work ethic and positive culture.
- Competitive salary and company benefits.
Why Join Us?
We’re proud of the culture we’ve built. We work hard, support one another, celebrate success, and encourage our people to develop their careers. If you’re someone who enjoys variety, loves working with people, and wants to be part of an ambitious and growing business, we’d love to hear from you.
Apply today and become part of a team where you will make a difference.
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