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Client Delivery Executive
Supplier Account Manager
About the Role
You will be responsible for managing a portfolio of NIQ Brandbank’s Supplier accounts, acting as the primary point of contact and supporting your clients with item submissions, account queries, and any other business needs on a day-to-day basis. You will also be responsible for securing client renewals and support our Client Development Executives with shared accountability for generating New Business revenue for your portfolio of clients.
Key emphasis will be on increasing the volume of products on our platform. Alongside a Customer Success Manager, you will serve as a primary point of contact for your clients. You will be responsible for achieving Quarterly targets, primarily revenue-based, alongside consistently improving retailer coverage metrics and customer satisfaction KPIs.
Responsibilities
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Core Revenue
- Deliver revenue targets, focusing on securing Annual Renewal revenue, as well as additional volume and New Business spend.
- Accurately forecast revenue for the Senior Client Delivery Manager, ensuring a robust monthly pipeline to meet targets (though more frequent forecasts may be requested).
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Strategic Account Development
- Develop a deep understanding of the NIQ Brandbank value proposition.
- Build strong rapport with supplier clients through proactive engagement, identifying business needs and opportunities for support as it aligns with their objectives.
- Collaborate with Client Development Executives to create Account Development Plans, outlining clear Objectives, Goals, Strategies, and Measures for all managed accounts.
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Customer Service & Delivery
- Engage with clients to establish an effective process for new item submissions and product revisions, ensuring strong monthly coverage (100% where required) for retail partners requesting updates.
- Work with the operations team to coordinate item delivery schedules and resolve queries or operational issues.
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Issue Resolution & Improvement
- Develop action plans to resolve client concerns and drive process enhancement with cross-functional teams to elevate customer satisfaction metrics.
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Additional Tasks
- May occasionally undertake temporary or permanent additional duties where capability or further training is available.
Requirements
Qualifications & Experience
- 3 years of sales experience, preferably including profit-driven target achievement.
- Proven track record of managing revenue targets with a focus on overachieving objectives.
- Demonstrated ability to plan and implement strategic sales approaches, including pipeline management.
- Capable of collaborating effectively within diverse teams, operating efficiently in a dynamic work environment.
- Highly organised, clutching excellent time management and attention to detail.
- Outstanding written and verbal communication skills, with strong presentation abilities and networking expertise.
About You
An ideal candidate thrives in a fast-paced, team-oriented environment and is driven by sales targets, KPIs, and revenue growth. Exceptional organisation and communication skills are a must.
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Benefits
- Private Medical Insurance
- Flexible working environment
- Learning & development opportunities
- Positive team culture
Additional Notes
Our Benefits extend to:
- Flexible working environment
- Volunteer time off
- Access to LinkedIn Learning
- Employee-Assistance-Program (EAP)
Note on AI: NIQ may utilize AI at various recruitment stages for administrative efficiency behind the scenes. Fairness, transparency, human oversight, and continued review ensure compliance with legal safeguards.
About NIQ
NIQ is a leading consumer intelligence company, combining global reach with actionable insights. Created from the merger of NIQ and GfK, we offer unparalleled Full View™ of consumer behaviour, supporting brands and retailers in discovering growth opportunities via advanced analytics tools.
A subsidiary of Advent International, NIQ operates across 100+ markets, covering over 90% of the global population.
Our Commitment to Diversity, Equity, and Inclusion (DEI)
NIQ fosters an inclusive workplace that celebrates diverse perspectives, driving innovation and excellence. Equal opportunities are guaranteed—no discrimination against any protected characteristic is tolerated. We embrace individuals who share our commitment to equity and diversity.
For more details, visit NIQ DEI.
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