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Client Delivery Specialist
Situ Client Delivery Specialist
Ready for your next step?
Do you come from a leadership background in sales, housing, travel, or hospitality? Curious about exploring the serviced accommodation industry and building a career in a fast-growing sector? Don’t worry if you aren’t an industry expert already—we can teach that!
We are looking for ambitious leaders who have the transferable skills to make their mark in our growing business and want to take their career to the next level.
At Situ, we connect people with serviced accommodation that feels like home—anywhere in the world. With a network spanning 144+ countries, teams located across the globe, and our newly renovated HQ in Exeter, we are excited about our future and would love you to join us on that journey!
About Us
People are at the heart of everything we do. Our approach—service with heart—is why we enjoy a superb client retention rate and why our employees thrive.
Our team builds quality, long-lasting relationships with a diverse network of clients and suppliers, which is why Situ is beloved in our industry. In 2025 alone, our team has had the opportunity to participate in events in London, Manchester, Edinburgh, Madrid, Munich, Paris, and the USA, among others!
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Job Purpose
As a Client Delivery Specialist, you are responsible for the commercial ownership of inbound client enquiries and the delivery of accurate, timely, and commercially robust accommodation selections that secure bookings and protect margin.
- You respond quickly and proactively within agreed SLAs, ensuring speed, accuracy, and strong working relationships with client bookers by understanding their preferences, pressures, and booking behaviours—delivering efficient, tailored solutions that strengthen trust and retention.
- You develop strong relationships with our property partners, negotiating effectively to secure competitive rates, favourable terms, and availability that support both client needs and Situ’s margin expectations.
- You consult, influence, and convert—not merely quote.
- You collaborate closely with the Commercial Team to support account growth and retention, working in partnership with Supply Chain and Guest Care to ensure a seamless transition after a booking is confirmed.
- You not just manage the solution or the relationship at booking stage—you own the booking.
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Benefits of Working at Situ
- 27 days of holiday per year (including two fixed rest days) + bank holidays
- Workplace pension (employer contributions increase with length of service)
- Subscription to online benefits and discount package
- Private health insurance
- 24-hour access to GP
- Employee assistance programme
- Additional day off for your birthday
- Length-of-service sabbaticals
- Electric car, cycle, and tech salary sacrifice schemes
- Quarterly reward experiences
- Opportunities to travel
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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