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Client Development Manager โ Fine Jewellery
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Location: London, United Kingdom
Experience: 3โ5+ years
The Opportunity
We are partnering with a renowned British luxury fine jewellery house to appoint an exceptional Client Development Manager to lead and elevate its client development strategy across the UK.
Reporting directly to the Retail Director and working closely with the Executive Leadership Team, this is a highly commercial position that will play a key role in driving boutique performance through strategic client development, business growth, networking, and exceptional relationship management.
Working collaboratively with boutique leadership and sales teams across all UK points of sale, you will be responsible for developing long-term relationships with High Net Worth (HNW) and Ultra High Net Worth (UHNW) clients, increasing client loyalty, recruiting new clients and supporting the commercial success of the business through a best-in-class clienteling strategy.
This opportunity is ideally suited to someone who understands the luxury client journey, has an established network within the luxury or fine jewellery sector, and thrives on creating memorable client experiences that translate into meaningful commercial results.
Key Responsibilities
Client Development & Clienteling
- Develop and execute the overall client development strategy across the UK retail network.
- Build, manage and continuously grow a portfolio of VIP, HNW and UHNW clients.
- Develop long-term relationships that encourage repeat business, loyalty and advocacy.
- Implement personalised client journeys, ensuring every interaction reflects the highest standards of luxury service.
- Champion best practice in clienteling across the business, embedding a client-first culture throughout every boutique.
- Work closely with boutique management to identify opportunities to strengthen existing client relationships and re-engage dormant clients.
- Ensure CRM remains an integral part of the client experience through effective profiling, segmentation and client engagement.
Sales & Commercial Performance
- Drive sales performance by developing strategic client initiatives that directly contribute to boutique and business revenue.
- Partner with boutique managers and sales teams to maximise every client opportunity across Fine Jewellery and High Jewellery collections.
- Support the achievement of individual and boutique sales targets through proactive client outreach and relationship management.
- Analyse client performance, purchasing behaviours and commercial trends to identify opportunities for growth.
- Produce regular commercial and client development reports, providing meaningful insights and recommendations to senior leadership.
- Monitor the effectiveness of all client development initiatives, measuring ROI and continually refining strategies to maximise commercial performance.
- Identify opportunities to increase average transaction values, appointment conversions and repeat purchases.
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Business Development & Client Acquisition
- Develop and execute strategies to recruit new High Potential clients into the brand.
- Leverage your existing professional network whilst continually identifying opportunities to expand the client base.
- Build relationships with luxury partners, private organisations, concierge services, lifestyle businesses and other relevant networks to generate new business opportunities.
- Create initiatives that introduce the brand to new audiences while strengthening relationships with existing clientele.
- Identify strategic partnerships that enhance brand visibility and client acquisition.
Networking & Relationship Management
- Act as a true ambassador for the brand within London's luxury community.
- Build meaningful relationships with private clients, personal shoppers, stylists, luxury service providers and key industry contacts.
- Represent the business at networking events, private functions, exhibitions and exclusive industry gatherings.
- Maintain an active presence within the luxury landscape, continually expanding your network of influential contacts.
- Develop trusted relationships that position the brand as a destination for exceptional client experiences.
Events & Client Experiences
- Lead the planning and execution of exclusive client events, private viewings, collection launches and bespoke experiences.
- Collaborate with internal teams to deliver exceptional client activations that strengthen relationships and generate sales opportunities.
- Create memorable luxury experiences tailored to individual client preferences and interests.
- Evaluate the commercial success of each event through detailed reporting and ROI analysis.
- Ensure events are strategically aligned with client development objectives and business priorities.
CRM, Data & Client Insights
- Champion excellence in CRM utilisation across the retail network.
- Ensure accurate client data capture, segmentation and profiling to support highly personalised client engagement.
- Analyse client behaviour and purchasing trends to identify commercial opportunities.
- Develop actionable insights that improve client retention, loyalty and acquisition.
- Work closely with retail leadership to continuously improve client development processes and reporting.
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Leadership & Cross-Functional Collaboration
- Partner with Retail Leadership, Marketing and Boutique Management to deliver a unified client strategy.
- Coach and support boutique teams on best practice in clienteling, relationship management and CRM utilisation.
- Encourage a collaborative culture where exceptional client service and commercial excellence are at the forefront of every interaction.
- Share market intelligence, competitor insights and emerging luxury trends with the wider business.
About You
- 3โ5+ years' experience in a Client Development, Clienteling, CRM, Private Client or Business Development role within luxury retail, Fine Jewellery or High Jewellery.
- A strong commercial mindset with a demonstrable track record of driving sales through exceptional client relationship management.
- An established network or client book within the luxury, jewellery, fashion, hospitality or UHNW sectors would be highly advantageous.
- Experience working with High Net Worth and Ultra High Net Worth clientele.
- A proven ability to recruit, develop and retain high-value clients.
- Strong understanding of luxury client behaviour and personalised selling techniques.
- Experience planning and delivering exclusive client events and private appointments.
- Excellent communication, presentation and relationship-building skills.
- Highly organised with exceptional attention to detail and the ability to manage multiple priorities.
- Commercially analytical with strong CRM and reporting capabilities.
- Advanced Microsoft Office skills, particularly Excel, alongside experience with CRM platforms.
- Passion for luxury craftsmanship, exceptional service and fine jewellery.
- Additional language skills would be advantageous.
Why Apply?
This is a rare opportunity to join a luxury fine jewellery business in a highly visible commercial role. You will have the opportunity to shape client development strategy, work closely with senior leadership, build meaningful relationships with some of the UK's most discerning clientele and directly influence the continued growth and success of an exceptional luxury brand.
โIt took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what Iโve been looking for.โ
Jessica, London
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