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Client Director - NHS
Client Director
About the Role
As a Client Director, you will be instrumental in shaping strategic client relationships and driving sustainable revenue growth. This high-impact, client-facing role demands the ability to engage confidently with C-level executives, positioning XMA’s full suite of technology and service solutions to meet complex and evolving business challenges.
You will lead a consultative sales approach, identifying opportunities, navigating sophisticated deal structures, and delivering tailored solutions that create long-term value. Your success will hinge on your ability to blend deep technical understanding with commercial insight, acting as a trusted advisor to our clients.
We’re seeking a dynamic individual who excels in face-to-face engagement, thrives under ambitious financial targets, and consistently delivers excellence. To succeed, you’ll need:
- Exceptional sales expertise
- Strong interpersonal and organisational capabilities
- An unwavering commitment to providing outstanding service across both new and established accounts
Key Responsibilities
Client Relationship & Engagement
- Build and nurture strategic relationships with senior decision-makers across existing and prospective client accounts
- Lead regular face-to-face meetings, including presentations and strategic reviews
- Ensure consistent, multi-level communication with clients, supported by internal cross-functional teams and leadership
- Act as a trusted advisor by staying informed on:
- Industry trends
- Emerging technologies
- Competitive dynamics
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Strategic Account Management
- Develop and execute tailored account strategies and action-oriented plans to drive client success and business growth
- Interpret client IT strategies to recommend optimal solutions from XMA’s technology and service portfolio
- Collaborate with Pre-Sales Solution Consultants to conduct pre-sales feasibility assessments
- Assist clients in adopting electronic ordering tools and deepen understanding of their technology environments
Sales & Commercial Performance
- Manage the full sales lifecycle from opportunity identification through to deal closure, with precision and professionalism
- Deliver year-on-year financial growth through:
- Strategic account development
- New business acquisition
- Create compelling value propositions and ROI-driven proposals to support client decision-making
- Engage with key vendors to:
- Secure executive sponsorship
- Elevate client engagement at C-level
- Achieve set sales targets, including revenue growth and profitability metrics
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Forecasting & Reporting
- Maintain accurate CRM records, tracking:
- Client engagement
- Pipeline activity
- Opportunity progression
- Provide reliable sales forecasts and insights to support:
- Business planning
- Decision-making
- Attend strategic vendor meetings as required to stay aligned with partner initiatives and opportunities
Teamwork & Continuous Improvement
- Collaborate effectively with colleagues to:
- Offer support
- Share insights
- Strengthen team performance
- Identify and recommend improvements to:
- Processes
- Tools
- Ways of working to enhance efficiency and client outcomes
- Uphold XMA’s values in all daily activities and interactions
- Contribute to ad hoc projects and initiatives as directed by the Sales Director
No agencies, please.
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Jessica, London
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