Bright Horizons
Client Engagement Executive
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Client Engagement Executive – Strategic & Key Team (12-month Secondment)
Location: Virtual, with occasional travel to company offices (Northampton, Manchester, and London)
Hours: Full time / Permanent / Monday to Friday
Closing Date: 24th July or until the right candidate is hired - all applicants need to attach a full and relevant CV to be considered
Purpose of Role
As part of the Strategic & Key Client Engagement team, you will be responsible for managing a portfolio of high-opportunity Strategic & Key accounts. Your primary objective is to drive awareness, engagement, and demand for Bright Horizons services to support client growth and retention. You will also contribute to the delivery of projects and initiatives that enhance the overall client and employee experience.
Reporting to the Client Engagement Manager, you will work closely with the wider Client Engagement function and the Strategic & Key Client Relations team.
What We Can Offer You
- Flexible working and holiday entitlements
- Discounted childcare
- Quarterly Employee Appreciation Weeks
- Annual gala award evening
- Fantastic range of discounts on high street retailers, grocery stores, cinema tickets, holidays and more
- Wide range of wellbeing resources, supporting our teams for the ups and downs of daily life
Why Bright Horizons?
Our support functions enable our nurseries to deliver the best possible care and education to over 10,000 children across the UK. Through this support, our nurseries can deliver excellence – with 98% of our 270+ portfolio being rated Good or Outstanding by Ofsted.
We’re on a mission to change the future for children, families, and the people we work with, and are committed to progressive working values like flexibility, work-life balance, and wellbeing.
Responsible for
- Drive engagement across a portfolio of Strategic & Key focus accounts, using a multi-channel approach (digital, email, print, events, and social media) to increase awareness and demand.
- Work in partnership with the Strategic & Key Team Leader and Client Relations team to identify high opportunity, renewal, and/or at-risk accounts, and drive engagement to increase registration, usage, and account growth.
- Analyse engagement data to monitor account performance, prioritise high-potential clients, and implement proactive, creative marketing activities.
- Support the successful launch of new Strategic & Key clients, ensuring a best-in-class onboarding experience that maximises awareness and uptake of benefits.
- Build strong client relationships, developing an understanding of internal communication channels and acting as a trusted advisor on benefit communications.
- Deliver engaging webinars, presentations, and events (both virtual and in-person) to employees, affinity groups, and client liaisons.
- Collaborate with internal teams including Strategic & Key Client Relations, and partner with the US in relation to global clients.
- Maintain awareness of industry trends and best practices in client engagement, applying insights to support ongoing growth and improvement.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Performance Indicators (KPIs)
- Registration: Grow the percentage of eligible employees registered within Strategic and Key Accounts.
- Unique Users: Increase the number of unique registered employees actively using Bright Horizons services.
- Demand: Drive higher demand of back-up care and other revenue-generating services through client engagement activities.
- Efficiencies: Streamline engagement approaches to reduce manual tasks and create scalable impact.
Essential Experience and Skills
- Experience in a marketing, engagement, or customer-facing role.
- Strong organisational skills with excellent attention to detail.
- Effective written and verbal communication skills.
- Confident presenting to both virtual and in-person audiences.
- Customer-focused, with the ability to meet the needs of both internal and external stakeholders.
- Professional and responsive in managing client requests.
- Collaborative and capable of working under pressure to meet deadlines.
- Self-motivated, proactive, and committed to delivering high quality and client satisfaction.
Desirable Experience
- Experience within a corporate or client-facing environment.
- Experience with Salesforce.
Qualifications
- Degree-level qualification (preferably in marketing or a related field), or equivalent experience.
- Proficient in Microsoft Office; experience with Adobe Acrobat Pro is advantageous.
Personal Attributes
- Effective written and verbal communication skills.
- Detail-oriented with a creative, solutions-focused mindset.
- Motivated and driven to meet deadlines.
- Builds positive relationships with internal and external stakeholders.
- Adaptable, with a positive and proactive approach to change.
- Comfortable working in a fast-paced, dynamic environment.
- Data-aware, with the ability to interpret insights to inform decisions and support growth.
Bright Horizons is committed to safeguarding and promoting the welfare of children and young people. This post is subject to safer recruitment practice and pre-employment checks, including an enhanced DBS check, which will be undertaken before any appointment is confirmed. We are an inclusive employer and welcome people from all backgrounds to apply. We will consider reasonable adjustments required by applicants.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
If you share our passion, values, and have most of the skills listed, we encourage you to apply – as you may be just what we are looking for!
Proud to be a Great Place to Work for 20 years. Apply today! We look forward to receiving your application!
At Bright Horizons, our culture is built on our commitment to Keeping Everyone Safe and providing world-class care and education, delivered by a world-class workforce. We believe our people’s potential is endless and with this in mind, we aspire to create an environment where our colleagues can thrive and accomplish the things they thought impossible.
Bright Horizons has been recognised as a Great Place to Work by our employees and the Great Place to Work Institute for the last 13 years. We care passionately about what we do, and our HEART values and principles help us support one another in the work that we do each day. These are quite literally at the HEART of our organisation’s ethos and culture as it helps us to provide a working environment that supports professionalism, growth, and diversity.
We are passionate about our people’s ongoing learning and development. Our learning and leading with HEART framework supports each Bright Horizons colleague on the first steps of their leadership journey, whether that includes our 'World-Class Welcome' induction or our extensive ongoing training programme. Either way we want you to feel valued and invested in!
Celebrating in the accomplishments of our people is an essential part of our culture. We believe in the power of “thank you” and throughout the year, in ways big and small, formal and informal, we show our appreciation for employees at all levels. We have many ways to acknowledge and celebrate our people, including our very popular “employee appreciation month”. This is a chance for everyone to share their gratitude to one another, across the whole company. Whether it is a “thank you” placed on our website, a chocolate pizza, team lunch, or an ice cream van visit, it is our way of showing each other we care and appreciate everything we do. Each year, we have our annual 'Awards of Excellence' events; whether you are an award winner or cheering on a fellow team member, these formal award occasions are opportunities to come together and celebrate one another.
By creating this account you acknowledge that Bright Horizons will collect, store, and process any of your personal data provided in respect of your application and employment in accordance with our Employee Privacy Notice. https://www.brighthorizons.co.uk/statutory-information/privacy-notice-employees
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills