Monotype
Client Engagement Manager
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Client Engagement Manager – London, UK
London, UK
Are you our Client Engagement Manager?
Named "One of the Most Innovative Companies in Design" by Fast Company, Monotype brings brands to life through type and technology that consumers engage with daily. The company boasts a legacy spanning hundreds of years, featuring iconic typefaces like Helvetica, Futura, Times New Roman and more. Specialising in the design, development, licensing, and management of typefaces and font technologies, Monotype serves the world’s top global brands and creative professionals, simplifying their ability to create stunning brand experiences.
Want to learn more about Monotype’s purpose, impact, and opportunities? Visit www.monotype.com.
The Client Engagement Manager serves as the primary post-sales delivery leader and client liaison, partnering with a team of Operational Specialists. This role aligns delivery with client expectations, drives commercial outcomes, and uncovers growth opportunities.
Reporting to the Director, Services, the Client Engagement Manager acts as a strategic advisor, translating client needs while bridging sales, implementation, and commercial accountability—sometimes requiring travel within Europe or the US.
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About the Role
This is a high-impact role that lies at the heart of Monotype’s value delivery to clients. If you thrive at the intersection of strategy, delivery, and client relationships, and want to contribute at a company with a rarified creative legacy, we’d love to hear from you!
Key Responsibilities
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Delivery Leadership: Lead and participate directly in client-facing engagements, including discovery interviews, compliance assessments, and font asset audits. Ensuring top-tier execution across implementation projects.
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Commercial Accountability: Own the financial health of assigned client portfolios, managing margin, scope changes, and change orders, while maintaining accurate revenue forecasts.
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Strategic Partnership: Co-lead Quarterly Business Reviews (QBRs) with Sales, support account planning, and coordinate executive-level client engagement.
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Delivery Coordination: Oversee delivery across multiple customers and concurrent workstreams, troubleshoot escalations, and ensure quality outcomes aligned with internal SLAs.
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Sales Bridge: Partner with Sales during pre-sale discovery and scoping, contribute to the development of Statements of Work (SOWs), and ensure deliverables are realistic and achievable.
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Growth & Retention: Cultivate long-term client relationships to identify expansion opportunities. Collaborate with Sales to inform renewal strategies and support upsell discussions.
Skills & Experience
- Proven experience in client delivery, preferably in a professional services environment.
- Strong problem-solving and analytical skills.
- Demonstrated leadership or mentoring experience.
- Exceptional client relationship management, including leading QBRs and managing escalations.
- Experience with multi-workstream or multi-pillar deliveries, ensuring quality and on-time execution.
- Excellent presentation skills, with the ability to communicate effectively to internal and external stakeholders.
- Familiarity with creative services, brand identity workflows, or digital asset management is advantageous (you’ll work at the junction of design, technology, and enterprise branding).
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