SMG
Client Executive (Retail Events)
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Location: Hybrid, minimum 2 days per week in Liverpool
Salary: From £28,000 + 10% discretionary bonus
Level: Executive-level, this is a junior role
Who are we?
We’re the original pioneers in connected commerce marketing. Since 2008, we’ve been partnering with major retailers, powering global brands, and building meaningful connections with shoppers. We simplify the mind-boggling complexity of today’s retail media landscape. We deliver impactful campaigns that connect with people where it matters. We create seamless and personalised shopping experiences. Above all, we deliver amazing results for our partners, driven by our unshakeable desire for growth. Time after time, we change the game. SMG is home to a world-class suite of commerce advertising capabilities powered by data and cutting-edge technology. We constantly push ourselves, our tech and our industry to discover innovative new ways to connect, sell and grow.
About the role
We are looking for a Client Executive (Retail Events) to join our VMG partnership. The Events Client Executive supports the successful delivery of VMG's retail events programme by coordinating projects, managing client relationships and ensuring campaigns are delivered seamlessly from planning through to execution.
What you’ll do
- Support the Events Manager in maintaining strong day-to-day relationships with The Very Group, supplier brands and internal stakeholders.
- Provide exceptional client service through proactive communication and timely project updates.
- Coordinate information between clients, agencies and internal teams to ensure projects remain on track.
- Support the planning and delivery of retail event campaigns from brief through to activation.
- Coordinate event timelines, schedules and project plans, ensuring key milestones and deadlines are met.
- Manage campaign administration, maintaining accurate commercial documentation, status trackers and project files.
- Work collaboratively with category teams, creative, production, media and marketing teams to ensure all campaign assets are delivered on time.
- Support briefing processes and ensure all stakeholders have the information required to deliver campaigns successfully.
- Track campaign progress and escalate risks or issues to the Events Manager where appropriate.
- Ensure all campaign activity follows agreed processes, timelines and quality standards.
- Maintain accurate campaign documentation throughout the project lifecycle.
- Contribute ideas to improve ways of working and event delivery processes.
- Coordinate post-campaign wrap-up documentation.
- Support the capture of campaign learnings and recommendations for future events.
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What we’re looking for
- Experience in marketing, events, retail media or agency environments.
- Strong organisational skills with excellent attention to detail.
- Ability to manage multiple projects and competing deadlines.
- Experience coordinating campaigns, events or client projects.
- Good written and verbal communication skills.
- Proficiency in Microsoft Office, particularly Excel, PowerPoint and Outlook.
- Highly organised with a proactive, can-do attitude.
- Excellent relationship-building and communication skills.
- Calm under pressure and able to prioritise effectively.
- Collaborative team player who enjoys working with a variety of stakeholders.
- Solutions-focused with strong problem-solving skills.
- Eager to learn and develop within an events and client services environment.
- Committed to SMG's values of Stay Hungry, Stay Honest, Stay Foolish and Have Fun.
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We're looking for people who enjoy the buzz of change, the satisfaction of building something better, and the joy of working with a close-knit, values-driven team. If you love variety, thrive in a fast-paced environment, and embrace change with energy, this could be your right role.
Don’t meet every single requirement? We still want to hear from you. If you believe you’d thrive in this role, your unique perspective might be just what we’re looking for.
Why SMG?
At SMG, we hire for the future, which is fast-moving and changing shape. Do you have the potential to help shape our business? We’re looking for brilliant, diverse talent who want to grow with us - people who are curious, ambitious, and eager to learn, whether as specialists or across teams.
We value those who take ownership of their growth and bring fresh perspectives. That’s why we’re committed to equity, inclusion, and building a place where everyone feels empowered to grow. At SMG, it’s not just about filling a role but building the future together.
- 10% discretionary bonus
- £1,800 yearly wellbeing fund (on top of your salary!)
- Free Headspace subscription
- £500 yearly “Uni Fund” for learning
- 4 extra Wellbeing Days off per year
- Summer & Winter conferences + year-round celebrations
- 4pm finishes every Friday
- Flexible and hybrid working
Explore all our benefits here.
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