Watches of Switzerland Group PLC
Client Experience Advisor (13237)
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Assistant to Customer Relations Team
Are you an excellent problem solver?
Do you have fantastic communication and interpersonal skills?
Are you able to think on your feet and remain calm under pressure?
Do you have strong IT skills and are you comfortable with new systems?
We have an opportunity for an Assistant to join our Customer Relations Team, who is responsible for:
- Handling and resolving all day-to-day enquiries and complaints from retail customers
- Ensuring that the Watches of Switzerland Group’s brand values and standards are delivered through exceptional customer experience
- Providing support and guidance on customer issues raised
- Monitoring and checking current administrative processes and procedures
- Making recommendations to enhance customer experience and service quality
About You
- Exceptional communication and interpersonal skills
- Excellent IT skills
- A natural problem solver able to use initiative
- Methodical, with a robust attention to detail
- Ability to influence and inspire others
- Highly self-motivated with a proactive and ‘can-do’ attitude
- A professional approach and attitude
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About Us
Our company is a FTSE-250 retail business, employing nearly 3,000 people across the UK and the US. We are the UK’s leading luxury watch specialist, with a presence in the US and also offer complementary jewellery products. Currently:
- Over 190 showrooms across the UK and US
- 77 mono-brand boutiques in partnership with luxury brands including Rolex, OMEGA, TAG Heuer, and Breitling
- Seven e-commerce websites
Our approach is built on:
- Strong partnerships with prestigious luxury watch brands
- Impactful marketing strategy
- Leading-edge technology for a modern, distinctive luxury experience
Our ambitions are fuelled by our people, who are highly trained and motivated to deliver exceptional customer service while fostering inclusive teams.
In 2023, we relocated our headquarters to a state-of-the-art office in Carlton Park, Leicester. The facility is:
- 75,000 square feet, surrounded by 32 acres of woodland
- Home to over 500 employees
- Features amenities such as a mini market, team lounges, a multi-faith room, and a parent room
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We pride ourselves on delivering exceptional client experience, expertise, and approachability. Because our clients are at the heart of everything we do, we aim to wow them and make every interaction special and memorable.
Some Of Our Benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
We celebrate diversity and commit to an inclusive working environment, recognising the contribution of every individual’s unique perspectives. Your application is reviewed anonymously, focusing solely on your qualifications, skills, and experience.
Explore more about New Roles, Life at Watches of Switzerland Group, Our People, or connect with us here: Watches of Switzerland Group PLC: LinkedIn
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