AnywhereWorks
Client Experience Associate (Virtual Receptionist) -Manchester
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Client Experience Associate (Virtual Receptionist) -Manchester
Join Our Client Experience Team
Our mission is simple: to help the world work Anywhere.
We’re looking for passionate, customer-focused people to join our Client Experience (CX) team and become the friendly voice behind some incredible businesses.
About the Role
This is a fast-paced, varied role where no two days are the same. You may be:
- Helping a customer book an appointment
- Supporting a business owner with an urgent enquiry
If you enjoy variety, problem-solving and making someone’s day a little easier, you’ll fit right in.
As a purpose-driven organisation, we believe technology should enhance human connections—not replace them. That’s why we’re committed to using real people (not bots) in customer-facing interactions.
The Role: CX Associate
Your mission is to deliver customer happiness with every interaction. Working remotely from a dedicated UK home workspace, you’ll:
- Answer inbound calls
- Respond to live chats
- Book appointments
- Take and relay messages to clients
- Provide exceptional customer service across multiple industries
- Support UK-based clients, plus opportunities to assist those in the US and Canada, exposing you to diverse customer needs.
What We’re Looking For
We want people who genuinely care about making a difference.
You’ll thrive in this role if you: ✅ Love helping people ✅ Communicate with confidence and empathy ✅ Have an excellent attention to detail ✅ Enjoy learning new things ✅ Can adapt quickly in a fast-moving environment ✅ Take ownership and pride in your work
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
We invest in your growth—you’ll receive dedicated paid learning time every week.
What’s In It For You?
✔ Amazing colleagues and a supportive team environment ✔ Starting pay of £12.71/hour, with NMW-aligned increments ✔ Comprehensive paid training to set you up for success ✔ Work from home comfort at your dedicated workspace ✔ Paid learning time (30 mins/week) ✔ 2 paid volunteer days per year
Work Schedule & Flexibility
Our 24/7 global operation means clients never stop—and neither do you.
- Minimum 32 hours/week, self-scheduled shift flexibility Key requirement: Your shifts must cover at least 3 hours on a Saturday (not necessarily as one block).
- Opportunities to increase hours to 40/week, depending on demand and availability
Your schedule must: ✅ Adapt to customer demand (evening, weekend, or unscheduled hours may be needed) ✅ Stay within the UK physical location requirement throughout employment
You’ll have flexibility—but customer needs always come first.
Training Programme
- Start date: Monday, 27th July 2026
- Delivery: Remote (Monday–Friday, 9:00am–5:00pm)
- Duration: Mandatory for the full training period
- Requirements:
- Based in the UK during training and employment
- Legal right to work in the UK
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Training covers knowledge, tools, and confidence—while introducing you to fellow new colleagues.
Requirements & Equipment
Internet Connection:
-
Minimum performance:
- 10 Mbps download
- 4 Mbps upload
- Ethernet required (WiFi alone won’t suffice)
Not permitted: Satellite, mobile hotspots, VPNs, shared connections.
Computer Specs:
- Screen: 1280×800+ resolution
- Processor: 2.0 GHz+
- RAM: 8GB+
- OS:
- Windows 11 (64-bit)
- Mac (macOS Big Sur or Monterey, 2017+)
- Not supported: Chromebooks, Intel Atom/Celeron, AMD C+G, Snapdragon processors
- Webcam (not mobile phone camera)
- Mobile phone (for secure login)
What’s Next?
Apply now! Instead of a cover letter, we’d love a 2-minute introduction video—this helps us meet the real person behind the application. 🚀
Step-by-Step Process:
- Submit your application + video
- Short interview with recruitment team
- Online skills assessments (if successful)
- IT & system checks (to confirm set-up)
- Conditional employment offer
🔗 View a real CX Associate’s career progression story for inspiration.
Applications close: Wednesday, 15th July 2026 (reviewed on a rolling basis—don’t wait until the last minute!).
We’re excited to hear from you—let’s create unforgettable customer experiences together! 🌟
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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