The Accountancy Partnership
Client Experience Coordinator
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Client Experience Coordinator
Job Description: Resilient Client Experience Liaison
We are now seeking a resilient Client Experience Liaison to join our growing team due to continued success.
The Role Involves
- Managing client feedback effectively to address concerns and improve service quality
- Conducting courtesy calls to maintain positive relationships with clients and gather valuable feedback
- Processing client survey forms to gather insights and identify areas for improvement
- Assisting with disengagements in a professional and empathetic manner to ensure a smooth transition for clients
- Collaborating with team members to deliver exceptional service and exceed customer expectations
This is a genuine opportunity to join a progressive company with long-term prospects.
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About The Accountancy Partnership
The Accountancy Partnership is a young, ambitious accounting and software firm that specialises in a modern, technology-driven approach. Our mission is to support small to medium-sized businesses with their accounting and finances in a simplified manner.
We provide a unique online service for clients based in the UK and abroad.
Since launching, we have grown at a rate of 50% to 150% year on year, served over 14,000 clients, developed 8 websites, and created a user-friendly cloud accounting software system—available at www.pandle.com.
Why You Should Work With Us
We value our employees and offer plenty of benefits to enhance your work-life balance:
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- Full training and support provided
- Opportunity to join a progressive and expanding firm with clear career development
- Relaxed atmosphere and casual dress code
- Quarterly team-building events to bond with colleagues
- On-site gym and games room for staying active
- Complimentary lunches and smoothies to fuel productivity
Additional Benefits
- An extra holiday day for each year with the company (up to a maximum of 5 days)
- Free private mental health support
- Cycle to work scheme for a healthier commute
- An extra day off on your birthday (if it falls on a weekday)
- Additional activities and events throughout the year
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