DTCC
Client Lead Director
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Are you ready to make an impact at DTCC?
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
Pay and Benefits:
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
The Impact you will have in this role:
Being a member of the EMEA Client Coverage team, Client Leads are trusted strategic partners, value drivers, industry experts, enterprise connectors, and courageous innovators. As the interlock with our clients and our products, platforms, and support services, the Client Lead’s role is to proactively build and influence client relationships resulting in elevated relationships, increased revenues, and improved client experience/satisfaction within a managed account base and/or territory. The Client Lead actively works with senior management, platform growth, product, operations, integration, and marketing teams to ensure deliverability for the client community. They act as Single Point of Contact coordinating all DTCC activity within the account(s). Clients include investment managers, broker/dealers, IMOs, and custodians.
As Client Lead Director, you will manage a defined portfolio of client relationships and provide leverage and strategic support to Senior Client Leads who oversee DTCC’s top-tier global clients. You will apply the same trusted advisor and strategic partnership approach to drive growth and engagement across your client set, while ensuring seamless alignment with DTCC’s broader client strategy. This position requires a seasoned professional with deep experience navigating senior client relationships (Senior Vice President, Managing Director, Executive Vice President) and driving commercial growth and retention, strategic alignment, and cross-functional collaboration through insight and innovation. A strong understanding of Capital Markets infrastructure, clearing and settlements, and traded products is critical to best understand your clients' challenges and DTCC’s solutions.
Your Primary Responsibilities:
Client Relationship & Strategic Engagement:
- Serve as the primary liaison for a defined portfolio of select clients, maintaining front-to-back relationships and ensuring the delivery of the whole firm to clients.
- Provide support to Senior Client Leads through ensuring comprehensive messaging, collated materials, and tracking of ongoing efforts.
- Expand and deepen senior level client relationships to strengthen strategic alignment, elevate DTCC’s position as a trusted partner, and drive growth across products, functional areas, and markets.
- Foster trusted partnerships by anticipating client needs, influencing decision makers, and uncovering new commercial and strategic opportunities.
- Represent the voice of the client in shaping DTCC’s strategy, product roadmap, and service model ensuring client perspectives inform enterprise-wide priorities.
- Drive joint planning and execution in partnership with clients to strategically drive industry-leading innovation and deliver measurable business value.
- Partner with General Managers to ensure client insights shape product roadmaps and strategic priorities.
- Act as an escalation point for the most complex issues, providing client perspective and advocacy to guide resolution and maintain client confidence.
- Collaborate with Chief Client office leadership on broader segment-wide observations, highlight emerging trends, and escalate items as necessary for full sector alignment.
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Revenue Retention, Growth & Commercial Expansion:
- Sustain and grow client revenue by minimizing churn, strengthening relationships, and driving organic growth by ensuring clients fully understand and leverage the breadth of DTCC’s services and solutions, while continuously demonstrating relevance through industry awareness and innovation.
- Act as a trusted advisor by uncovering opportunities that align with DTCC capabilities; engage Growth Team to drive sales process, while providing ongoing client advocacy to enable Growth Team success and ensure client satisfaction.
- Partner closely with Product and Consulting Growth teams to identify, drive, and close new revenue opportunities within your defined portfolio of accounts.
- Embed client insights into product innovation and go-to-market strategies.
Risk & Compliance:
- Ensure client engagement aligns with evolving regulatory requirements and risk frameworks, upholding DTCC’s standards for operational excellence and market integrity.
- Lead discussions on market structure changes and operational resilience, ensuring clients understand and adopt emerging best practices.
- Fosters a risk management culture through implementation and demonstration of processes and procedures which identify and mitigate risk.
Qualifications:
- 10+ years of related experience in client relationship management, strategic account leadership, or business development within financial services (e.g., broker-dealer, investment banking, market infrastructure, or technology solutions).
- Bachelor’s degree required; advanced degree (master’s, MBA, or equivalent experience) is a plus.
Talents Needed for Success:
- Demonstrated success managing complex, global client portfolios and navigating matrixed organizations.
- Proven ability to translate client and industry needs into actionable plans that drive measurable business outcomes.
- Client-centric leader with proven ability to build and sustain a deep executive network and influence decision-makers.
- Strong commercial acumen with a record of driving profitable growth, retention, and strategic expansion across sophisticated client portfolios through proactive account management.
- Excellent communication and interpersonal skills, with the ability to engage at senior levels within client organizations.
- Outstanding communication, analytical, and stakeholder leadership skills; ability to develop and articulate a vision in written, verbal, and presentation materials.
- Hands-on problem solver who balances strategic thinking with a willingness to engage directly in execution to move initiatives forward and support team delivery.
- Ability to work collaboratively with various departments to deliver outstanding client experience.
- Strong digital and data fluency, leveraging analytics, CRM platforms, and visualization tools to uncover trends, inform strategic decisions, and scale client engagement for measurable business impact.
- Deep understanding of market infrastructure, post trade services, and the interconnectivity buy and sell side firms and associated market participants.
- Proven ability to lead cross-functional initiatives and deliver results in a matrixed environment.
- Continuous learner and innovator, staying ahead of industry trends to anticipate client needs and inform DTCC’s product and service evolution.
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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
With over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance, and driving efficiency for thousands of broker/dealers, custodian banks, and asset managers. Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting, and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem. In 2024, DTCC’s subsidiaries processed securities transactions valued at U.S. $3.7 quadrillion, and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.S. $99 trillion. DTCC’s Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 25 billion messages annually. To learn more, please visit us at www.dtcc.com or connect with us on LinkedIn, X, YouTube, Facebook, and Instagram.
DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.
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The Chief Client Office (CCO) is focused on providing a consistent Client Experience across all business lines and geographies, enabling enhanced Client Satisfaction, Revenue Growth, and Business Line Success. The CCO function includes Sales, Partners, Relationship Management, Integration, Marketing & Communications, and Sales Analytics & Operations.
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