360Dialog
Client Manager EMEA | Remote
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Client Manager EMEA | Remote
Growth Strategy & Client Success Team Lead - Junior/Senior (Teaming Up)
Powered by WhatsApp, this front running role bridges client strategy with product vision—shaping the future of messaging empowered business growth.
About the Organisation
360Dialog is the leading WhatsApp platform for Independent Software Providers. We directly manage WhatsApp channels for:
- Over 800 software solutions
- 45,000+ B2B clients
A self-funded, investor-free company (no cap table), we operate with unconstrained freedom to innovate on product, tech, and business fronts. Our mission: empower businesses to transform messaging from transactional to revenue-driving and unlock performance use cases.
Beyond tech, we embrace cutting-edge methodologies across the entire organisation—engineering, operations, and beyond.
We’re looking for collaborative minds who will contribute, scale, and grow alongside us—in exchange for excellent compensation.
Requirements
We hire profiles at two career levels, each balancing technical rigor with strategic partnership.
For Talented Juniors (Action & Ascension)
Your profile will thrive in a company that pays you explicitly to accelerate your senior SKUs ASAP. Ideal if you:
- Have a strong professional foundation at the conceptual/analytical level
- Bring rapid learning agility—an open mind to absorb from senior guides, tech docs, clients, tools, and errors
- Show confidence without overestimating you (sidebar: company avoids Dunning–Kruger company-sayers)
- Work with proactivity, deference, and humility—proactively ask for mentoring when tasks are complex
- Proactively identify self-growth, teamgrowth, and industry up-effects, then take direct action on them
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For Experienced Seniors (Impact & Legacy)
If you bring business-shaking hard technical skill + real world battle scars, we want you to guide partners, leadين corners, and reshape strategic investments. Ideal if you:
- Are a domain expert—state-of-the-art knowledge + real battle-tested experience across your crafts
- Master knowledge synthesis: separating theory from proactive appliance, surface skills from implementation wisdom
- Operate as a dual mindset: primed to learn from juniors, grade-scale specialists, and partners while also mentoring systems knowledge internally
- Proven ability to understand complex requirements, break down legacy barriers, and build/design at scale—DOMINATING scoped problems
- Own projects end-to-end and take strategic ownership across initiatives
- Scale processes, mindsets, and tech systems beyond themselves
Key Responsibilities
You will act as the whats-app-for-growth collator—helping clients turn messaging into a revenue multiplier, not just a transactional tool.
In collaborative tandem with consulting, product, engineering, and commercial teams, you’ll:
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Strategic Advisor Role: act as a trusted ally to enterprise clients and agencies, transfoming WhatsApp from an existing channel to a focused growth channel—driving:
- Performance & Customer Impact: diagnose pain points across business goals, customer journeys, and performance data, prioritizing root causes and unlocking unstoppable growth accelerants
- *Entrepreneurial Strategy: tailor industry-FOLK knowledge + lifecycle stages + tailor-fit whats dynamics to each client’s unique pain points, ensuring quantified results.
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Workshop Guru: Lead Executive Business Reviews, insightful workshops, and strategic sessions—aligning all stakeholders in Marketing, Product, Engineering, and CRM, ensuring unified vision and objectives.
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Implementation Multitasker: Multiply your strategic ideas into:
- Clear, actionable outputs for clients
- Busy cross-team scaffolding for engineering, product, and commercial delivery teams
- Geared solutions for scalability—going beyond quick-fixes to revenue pilots and high-leverage automation
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Relationship Architect: Build long-term partnerships with executives, blending trust + transparent strategy—not transactional support.
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Commercial Catalyst: Unblock market opportunities—deepening existing client programs, expanding initiative portfolios, and embedding WhatsApp as cornerstone revenue stream in clients’ marketing stacks.
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Knowledge Evangelist: Over communicate and uplift industry trends, best practices, and new product deep dives. Challenge conventions—rethink and reimagine growth, in Phase 1 benchmark audits, Phase 2 deep technorming, and Phase 3 songs-of-war.
Benefits
We pay competitive market worth on skills, experience fit, and commitment culture.
Budget Frames
- Junior: €3,000 – €5,000/Month
- Senior: €6,000 – €8,000/Month (Based on candidate calibration, gaps, and rollercoaster fit)
Background Check Notice
By applying to this role, you acknowledge and agree to 360Dialog’s right to perform standard pre-employment background checks—which may include:
- Professional Experience Accuracy
- Education Credentials
- Other relevant suitability requirements
This is purely for recruitment integrity and team alignment.
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