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Client Manager | Boots Media Group (SMG)
Lead high-impact retail media campaigns for some of the UK's biggest brands and help shape the future of retail media.
📍 Hybrid – 2 days a week in either the Boots Support Office or with suppliers
💰 Salary: From £39,000 + 10% discretionary bonus
Ready to step into a role where you'll make a real commercial impact?
At Boots Media Group (BMG), powered by SMG, we're transforming how brands connect with millions of Boots customers. As a Client Manager, you'll take ownership of exciting retail media campaigns from strategy through to execution, building strong client relationships, driving commercial growth, and helping develop the next generation of talent.
If you're passionate about marketing, love working with clients, and thrive in a fast-paced environment where no two days are the same, we'd love to hear from you.
Who are we?
SMG are the pioneers of connected commerce marketing. Since 2008, we've been helping the world's biggest retailers and brands create smarter, data-driven advertising that reaches shoppers at the moments that matter most.
At Boots Media Group, you'll work at the heart of one of the UK's most recognised retailers, delivering innovative retail media campaigns that genuinely influence customer behaviour and drive measurable results.
What you'll be doing:
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You'll be responsible for delivering best-in-class campaigns while supporting the commercial success of Boots Media Group.
Your day-to-day will include:
- Owning end-to-end retail media campaigns from client agreement through to delivery.
- Building trusted relationships with Boots teams, suppliers and leading FMCG brands.
- Driving campaign performance through optimisation, reporting and data-driven insights.
- Managing and growing your own media channels, identifying opportunities to increase commercial value.
- Creating strategic marketing plans that deliver against both client and business objectives.
- Leading campaign planning across key supplier categories.
- Coaching and developing members of the Client Management team.
- Working closely with senior stakeholders to help deliver ambitious commercial targets.
- Continuously improving processes, campaign performance and client experience.
What we're looking for:
You'll probably have experience in a client-facing marketing, media or retail environment and be ready to take the next step in your career.
We're particularly interested in people who have:
- Experience managing and developing at least one team member.
- A background in marketing, retail media, media agencies or client services.
- Strong campaign management and project management skills.
- Experience working with multiple clients or stakeholders simultaneously.
- Confidence analysing campaign performance, budgets and commercial data (Excel is essential).
- A proactive mindset with a passion for delivering exceptional client experiences.
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Most importantly, we're looking for someone who's curious, collaborative and excited by the opportunity to help shape one of the UK's fastest-growing retail media businesses.
Don't tick every box? Apply anyway. We know great people don't always meet every requirement, and we'd love to hear from you if you think you'd be a great fit.
Why join SMG?
At SMG, you'll join a business that's growing fast, investing in its people and constantly pushing the boundaries of retail media.
Alongside exciting career opportunities, you'll enjoy:
✨ 10% discretionary bonus
💙 £1,800 annual Wellbeing Fund (on top of your salary)
🧠 Free Headspace subscription
📚 £500 annual Learning ("Uni") Fund
🌴 4 additional Wellbeing Days each year
🎉 Summer & Winter conferences plus regular team celebrations
🕓 4pm finish every Friday
🏡 Flexible hybrid working
If you're looking for a role where you'll work with household-name brands, influence commercial success, develop your leadership skills and grow your career in one of the UK's most exciting retail media businesses, we'd love to hear from you.
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