Client Manager

Company Description Berry Property Services provides maintenance and refurbishment services to commercial and residential clients across London, including businesses, estate agents, private landlords, and homeowners. The company works with a team of multi-trade contractors and experienced property professionals to deliver a high standard of service and a reliable, hassle-free experience. Clients benefit from a free quoting service, competitive rates, and flexible solutions tailored to their needs. Berry Property Services focuses on building strong, long-term relationships and is committed to offering a responsive, personal service. This client-centered approach creates an environment where team members can take ownership and have a direct impact on customer satisfaction. Role Description The Client Manager is a full-time, on-site role based in Croydon, responsible for managing relationships with commercial and residential clients throughout the project lifecycle. On a day-to-day basis, the Client Manager will act as the primary point of contact, handling inquiries, preparing and following up on quotes, and ensuring clear communication between clients, contractors, and internal teams. The role includes coordinating maintenance and refurbishment jobs, scheduling and tracking works, monitoring quality and timelines, and addressing any issues or changes promptly. The Client Manager will also maintain accurate records, update job management systems, and support invoicing and reporting to ensure smooth operations. In addition, the role involves identifying opportunities to enhance service levels, gather client feedback, and contribute to continuous improvement of processes. Qualifications Client relationship and account management skills, with the ability to build trust, manage expectations, and communicate clearly with a wide range of stakeholders. Experience in coordinating property maintenance or refurbishment projects, including scheduling, job tracking, and liaising with contractors or suppliers. Strong organizational and time-management skills, with attention to detail and the ability to juggle multiple jobs and deadlines. Proficiency with standard office software and job management or CRM systems, and confidence in preparing quotes, reports, and basic documentation. Problem-solving and decision-making skills, with a calm, practical approach to resolving issues on live jobs. Excellent written and verbal communication skills, including professional phone and email etiquette. Previous experience in property services, facilities management, estate agency, or a related field is highly beneficial. Ability to work on-site in Croydon full time, occasionally visiting client sites in and around London as required. Relevant qualifications or training in property, facilities, or customer service are an advantage but not essential where strong experience is demonstrated.