AI Acquisition
Client Onboarding Specialist
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The Role
You are the bridge between a customer signing and a customer succeeding.
This is not a senior strategy seat. It is a hands-on, execution-focused role where you own the first 30-60-90 days of the customer journey — from kickoff through activation, early milestones, and first renewal signal. You work within an existing onboarding org, follow established playbooks, and improve them as you go.
If you have a Sales background and are ready to stop closing and start delivering — this role was built for you.
The Company
AI Acquisition is a multi-8-figure ARR business with 200+ team members, bootstrapped and profitable. We launch and scale information and software products on a marketing and sales engine refined across 12 product launches and $100M+ in ad spend.
This seat sits inside our onboarding org, dedicated to a fast-growing product line. Your job is to make sure customers who come in the door finish, renew, and refer.
Requirements
What You Do
- Own the customer journey from "paid" to "completing and renewing"
- Run structured kickoff calls and keep customers moving through milestones
- Spot early churn signals and execute saves before they escalate
- Bridge what Sales promised to what delivery can actually deliver
- Work within playbooks and flag what needs improving
- Manage a small number of concurrent accounts with consistency and care
- Communicate proactively — no customer should wonder what's happening next
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
This Role Is Not For You If
- You are looking for a director or head-of-level scope
- You want to build strategy from scratch with no guardrails
- You are not comfortable being measured on customer outcomes weekly
- You need a slow ramp or a fully handed-over runbook before you act
Experience
What We're Looking For
- 2–4 years in a client-facing Sales or SDR role — people who have closed or prospected and are ready to move into a delivery and relationship-focused seat are strongly preferred
- Experience working directly with US or UK customers — comfortable with the communication style and expectations of these markets
- Background in online education, SaaS, coaching, agency, or info-product environments is a strong plus
- Familiarity with CRM or CS tools (HubSpot, Pipedrive, or similar)
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Profile
- Polished, professional communicator — written and verbal English at a native or near-native level
- Commercial enough to understand what customers paid for and why it matters
- Empathetic enough to manage relationships without being passive
- Detail-oriented and reliable — customers notice when follow-through slips
- Looking to move from a Sales-heavy role into something more relationship and outcome-focused
Benefits
Compensation & Setup
- Independent Contractor Agreement
- Competitive Base salary, geography-adjusted
- Fully remote, async-first with US and UK overlap
- Direct line to senior onboarding leadership
- Growth track into broader CS or ops scope as the product line scales
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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