Intasite
Client Onboarding Specialist
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Client Onboarding Specialist
Stockton-on-Tees, UK
Full Time
Who we are
Intasite is a dynamic Health and Safety Software as a Service (SaaS) company, headquartered in Teesside. We're on the lookout for individuals who share a profound commitment to customer satisfaction and possess a strong drive to deliver products that enhance operational efficiency for health and safety teams worldwide.
Our mission is to streamline the site access process for the most secure and safety-critical sites across the globe. This allows us to efficiently manage the safety and security of their personnel, visitors, and contractors as they enter these facilities, thereby reducing risk, ensuring compliance, and ultimately enhancing productivity.
Our cloud-based SaaS solution for inductions and contractor management caters specifically to high-risk industries, proudly serving renowned clients such as Budweiser, Telefonica O2, EDF Renewables, SSE PLC, Sky Studios, CityFibre, and Equinor. With a global user base, our product's profound impact is a result of our extensive experience in the field.
We continually strive to build the most exceptional product possible. Our goal is to combine simplicity and industry knowledge to deliver an outstanding safety onboarding experience.
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Job Specification
What you'll be doing
As a client onboarding specialist, you will be responsible for guiding new clients through a smooth and confident transition onto the Intasite platform. You'll work directly with project leads and site teams to understand their requirements, configure their tenant, prepare their content, and deliver training that helps them get value from day one. You'll also handle configuration updates for existing clients, ensuring their platform stays aligned with their needs.
Key areas of responsibility
- Lead the onboarding process for new clients, from initial requirements capture to go-live
- Work with clients to understand site workflows, induction needs, and platform configuration requirements
- Build and configure new client tenants within the Intasite platform
- Upload, organise, and verify client content (e.g. induction materials, documents, custom fields)
- Create and configure admin accounts, permissions, and user settings
- Deliver training sessions to client administrators, either remotely or onsite
- Implement configuration changes and smaller platform updates for existing clients
- Work closely with the technical and product teams when bespoke requests or escalations arise
The skills you need
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- Strong communication skills and confidence working directly with clients
- Good attention to detail and an organised approach to project work
- Comfortable learning how software platforms work and explaining them clearly
- Able to manage multiple onboarding projects at the same time
- Familiar with admin dashboards, configuration panels, or similar systems
Benefits
- The opportunity to have a direct impact on an exciting product with global reach
- Working in a growing dynamic company and developing new opportunities.
- 25 days annual leave, plus an additional 8 bank holidays (33 in total)
- Access to our free on-site gym and cinema room
- Access to an annual training and development budget
- Complimentary parking and a monthly team lunch.
How to apply
Email your CV and covering letter to Intasite@populusselect.com
No agencies, thanks.
Products
- Induction Software
- Contractor Management
- Visitor Management
- Induction Videos
- API Integrations
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Get in touch
- E. enquiries@intasite.com
- T. (+44) 01642 903090
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