Open Partners
Client Operations Associate Partner (Account Manager)
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Location: Manchester & Hybrid (within-office collaborative days as needed)
Type: Full-Time (5 days per week)
The Opportunity
Are you a master of execution, workflow, and seamless delivery who can transform complex agency operations into client-ready success?
Open Partners is looking for a Client Operations Associate Partner to become the operational engine of our client accounts. Working closely with Product, Finance, and Client Leadership, you will take the reins of day-to-day workflow, scheduling, and quality control. In this highly collaborative, client-facing role, you will lead delivery excellence, coordinate resources, and produce pristine reports and insights, freeing up our Client Leadership to focus on strategic growth and deep consultancy.
Your Role & Responsibilities
You will balance everyday project management with high-level quality governance to ensure our operational output remains flawless:
- Operational & Account Management: Build strong, cross-discipline partnerships with Product and Finance. Act as the primary operational point of contact, managing client satisfaction and addressing any delivery risks or blockers early.
- Precision Project Delivery: Own end-to-end workflow scheduling and capacity management across your assigned accounts. Keep all status dashboards updated in real time and manage operational transitions for new clients smoothly.
- Quality & Standard Governance: Champion 'The Open Partners Way' across all campaigns. Ensure templates, naming conventions, and QA processes are strictly followed to guarantee accuracy and consistency.
- Client-Ready Insight & Reporting: Produce premium reports, presentations, and testing plans that align with client expectations, maintaining visibility of campaign progress and supporting commercial margin protection.
- AI-Powered Automation: Drive the adoption of tools like ClickUp and Kaizan, identifying opportunities to eliminate manual tasks and streamline reporting in partnership with our AI & Automation team.
- Coaching & Team Development: Mentor and support Junior Partners, modelling professional communication, exceptional organisation, and continuous learning.
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What Success Looks Like in 6 Months
- Trusted Partnership: You have established deep operational relationships with Product, Finance, and Client Leadership, taking complete ownership of day-to-day delivery.
- Flawless Execution: You consistently hit a 95% or higher on-time, error-free delivery rate, giving Client Leadership total peace of mind to step back from operational tasks.
- Automated Efficiencies: You have successfully integrated AI tools to reduce manual reporting and optimise processes across your accounts.
- Documented Standards: You have actively contributed to our delivery standards, adding valuable playbooks and processes to our Client Operations Centre of Excellence.
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What You’ll Bring
- Operational & Agency Expertise: Proven experience in a client-facing project management or client operations role within a fast-paced agency, marketing, creative, or data-driven environment.
- Meticulous Organisation: Outstanding scheduling skills with the ability to manage competing deadlines, coordinate resource allocation, and anticipate risks before they escalate.
- Tech & AI Fluency: High proficiency in Google Workspace alongside a practical comfort with AI-powered project tools, such as ClickUp, Kaizan, ThoughtSpot, ChatGPT, and Gemini.
- Impactful Communication: Strong written and verbal communication skills, with a keen eye for detail and the ability to turn data into clear, client-ready insights and be able to confidently present or discuss these with clients.
- Leadership Mindset: A proactive desire to coach junior team members, collaborate cross-functionally, and continuously improve standard processes.
Our Values & Mindset
At Open Partners, we hire mindset first. If you do not have direct industry experience but possess a fierce growth mindset and transferable operational skills, we want to hear from you. We hold ourselves to three standards:
- Smarter: Aim high, train hard, embrace next.
- Faster: Learn fast, adapt fast, act fast.
- Better: Think, say, and do what is best.
Ready to elevate your career? Apply today!
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