Zenith Bank (UK) Limited.
Client Operations Officer - 6 Month FTC
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About Zenith Bank (UK) Limited
Zenith Bank (UK) Limited (ZBUK) is a subsidiary of Zenith Bank PLC, the most profitable bank in Nigeria. Renowned for its consistent performance, Zenith Bank PLC demonstrates excellence through innovation, resilience, and market leadership. It has been named one of the World’s Top 100 Companies in 2023 by World Finance Magazine—the only Nigerian brand to feature in this prestigious list annually.
Founded with a strategic focus, ZBUK drives trade and investment between Nigeria and Europe. The bank specialises in intermediary banking services, including trade-related working capital and capital expenditure solutions.
At Zenith Bank, our vision is to cultivate a high-performing workforce, providing platforms for learning and professional growth. We prioritise staff well-being and encourage a balanced approach to personal and professional life, fostering a supportive environment for career advancement.
To align with our 5-year growth strategy, ZBUK aims to become the go-to bank for businesses engaging with the African continent, leveraging our deep market insights and new UK-based service offerings.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Role Overview: Client Operations Support Specialist
The successful candidate will support the Client Operations team by ensuring accurate processing of transactions for diverse customer segments—ranging from corporate clients and wealth management customers to internal departments. Close collaboration across the bank is critical to meeting Service Level Agreement (SLA) targets and ensuring customer satisfaction.
Role Responsibilities
- Process payments for Corporates, Wealth Management clients, Group entities, and internal departments.
- Accept transactions via Internet Banking, SWIFT (UK Clearing), or any other medium.
- Adhere meticulously to internal and external SLAs for seamless payment processing.
- Allocate payments accurately (payment positioning).
- Execute ad hoc statement production as required.
- Conduct End of Day Queue Checking to maintain operational accuracy.
- Handle and escalate complaints through systematic investigations.
- Respond timelely to REGULAR EMAILS.
- Process Retail Deposits, including professional interaction with customers.
- Perform Nostro Account reconciliations to uphold financial accuracy.
- Support Debit Card Processing and Applications.
- Carry out varied operational tasks within the Client Operations Department.
- Assist with testing of Flexcube system upgrades and newly released patch sets for UK and Paris operations.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Essential Requirements & Skills
- In-depth understanding of banking operations in a Client Operations context.
- Digital literacy with proficiency in banking systems platforms.
- Full awareness of regulatory requirements and their evolving nature.
- Sound analytical problem-solving skills with a proactive approach.
- Attention to detail combined with efficient time management.
- Strong risk awareness and vigilance to safeguard data integrity.
- Excellent customer service with a navigable and consultative approach.
- Critical communication skills for both written and verbal engagement.
- Ability to work collaboratively across teams and departments.
Additional Notes
This position is a fixed-term contract, lasting 6 Months and pays up to £45,000.00 depending on relevant experience.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location